Kens Auto Inc is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more
We want you to be happy with your purchase and we will not intentionally send you a bad or incorrect part. Please do not hesitate to contact us if there is ANY problem or you think we are not entitled to your 5-star positive feedback. We will respond your message within 24 hours M-F to solve the problem. If you do not hear back from us within the time period, please do us a favor to resend your message. Sometimes the correspondence might be filtered as junk by the system.
Parts Grading. A standard code system is used to communicate the condition and quality of a part between automotive recyclers, automotive repair shops, and insurers. Knowing how these codes are used will help you understand whether the part meets your expectations before you buy it and what you can expect from the part when you receive it.
| A Grade | - The highest quality part. It is of low miles and/or exceptional condition for its age. |
| B Grade | - The second level quality part. It is of average miles and normal condition for its age. |
| C Grade | - The third level quality part. It has high miles and/or light damage. |
| No Grade | - A part that has not yet been graded. |
All orders must be paid in full prior to shipment. Payments are processed through eBay. We accept credit card and cash for Local Pickup orders. If payment is not received, an Unpaid Item case will be opened for the sake of seller fee reimbursement.
Ken's Auto ships to the lower 48 states only.
No PO Boxes please.
Pick up at our facilities is available. Please message us prior to your purchase to arrange pick up.
Items will be shipped within 1-2 business days of purchase.
Please allow 5-10 business days for delivery. Most areas in the US are within 5 business days.
Large or heavy items are sent via freight truck. Please allow up to 12 business days for handling and delivery of freight items. Contact us with any questions or concerns with freight shipments.
Tracking numbers are typically uploaded to your eBay order within 1 business day after being marked as shipped. After upload, package tracing should be available within 24 hours. Freight shipment tracing may not be available for up to 5 business days.
If an item arrives damaged or incorrect, please contact us within 24 hrs for instructions.
To return an item you must contact us first.
All mechanical and electrical parts we sell through eBay Motors come with a 90-day warranty unless otherwise stated. The 90 day period starts when you take possession of the part.
No labor warranty is provided.
No warranty on interior items.
In the event a part sold with a warranty fails to operate within the warranty period we will replace the part(s) with a functionally equivalent part or refund the part purchase price, at our option.
