Under normal conditions, delivery will take between 1 and 6 working days after dispatch, depending on your location. Remote areas will required longer delivery time.

All pick up will be available in Clayton South Melbourne

Please pay attention to shipping exclusions and enter the postcode of your delivery address in the ‘Postage and Payments’ section of the listing. Applicable postage and handling fees will be displayed.

Shipping fees include postage and handling fees.

We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.As our couriers do not go to some remote areas, we reserve the right to fully refund the amount of purchase.

Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.

Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.

Some products may be dispatched in more than one carton.

We currently dispatch only to addresses within Australia.

We aim to dispatch all products within two working days after your full payment is made. Additional postage fees may apply for re-delivery or re-direction requests.

If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.

Buyers must agree with the above postage and handling terms before purchase.

~PICKUP PROCESS~

Proceed through eBay checkout and click 'Pay now' (but do not finalise payment). This will forward all your details.

Then contact us via Ebay Message to arrange payment.

Note: Warehouse hours are Mon-Fri 9am-5pm (excl. public holidays).

If you are making a bank transfer, please leave your exact eBay username as reference. Otherwise, your payment will not be identified and cleared.

• You changed your mind and wish to request a return
• Your product was damaged during transit
 

Please note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees and a 10% re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product.

Please contact us first if you have any problems/questions/concerns. We will be happy to resolve any issues you may have in a cordial and friendly manner.

We appreciate your Postive Feedback, and will do the same in return. DO NOT leave negative feedback without first communication with us. Please allow max 2 business days for us to response.