Our policies

Payment

• PayPal only. Prompt payment would be very appreciated.

Delivery

• Items would be shipped out after the cleared payment.
• We only ship to confirmed Paypal addresses. Your PAYPAL address must match your Shipping address.We are not responsible for any wrong or undeliverable addresses.
• We will be responsible for any damages or losses incurred in the shipping process. 

We try our best to provide you the most reliable, affordable way of shipping service. Sometimes international delivery is highly depended on the local customs and post service. If you do not receive your item on time, please contact us immediately for further assistance.

Return & Warranty

• Warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
• For all returned products, please contact us get the returning address first.
• In all cases except quality issues, buyers pay shipping fees at their own cost to return products for exchange or refund. We will be responsible for the postage of replacements.
• Replacement will be made upon receipt of the returned item.

Duties

• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.
• If you customs request that cost, please notice these charges are normally collected by the delivering freight (shipping) company or when you pick up the item up. Tax Not  shipping cost, because full shipping fee is prepaid. 

Feedback

1.Please leave five stars positive feedback positive comment and Five-Stars.

• (NO)  Three stars is LOW star, NO 1,2,3 stars PLEASE!
• (YES)Please give us Five-star! 

2.If you are not satisfied with them, please contact us first via “Ask a Question” or “Contact Seller”. Your messages will be answered within 1-2 business day.

We will try our best to solve your problems .Please do not open case before give us a chance for communication! 

Steps as following:

Step 1: Contact seller

Step 2: Select the 1st option : ”I have a question about using my item or I want to send the seller a message”.  

 I have a question about using my item or I want to send the seller a message(0)(YES)

NO other option please!

Please don’t select flowing options, We promise to give you a satisfied solution.

•  I did not receive my item(2)(NO)
•  I need to return my item(1)(NO)
•  I receive an item that was not as described(1)(NO) 
• Request to cancel this order(1)(NO)

 Step 3: Describe your question clearly; we will give you the best solution.

Our working time:

• Hong Kong time :Monday to Saturday 9:00 am to 6:00 pm.
• If you we are not satisfied with the product or service ,please contact us and don't give us negative or natural feedback,We must give you a satisfactory solution.
• We will respond within 1 business day or less. Please include your ebay buyer ID in all communications.

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 About Yuanyi

Welcome to our store! We are Yuanyi Industry. 

Honesty,we are a beginner on eBay. Maybe you are skilled on eBay or a newcomer to eBay like me. We are long to provide you high quality products and best service and make progress with you. We would do better by our sincerely cooperate.

But：

• We are not a new fish in traditional manufacture and trade area.
• 12 yeas experiment in this area.
• 4000 square meters workshop.
• 9 processes to ensure the quality.
• 20 sales and 15 customer support stuffs.
• 20 million clients in worldwide.
• We have a sincere heart to provide great products and service to you.

All these would make us a great and believable seller on eBay.

eBay is our new channel on internet, We would make greater progress by your support. We would do our best to get your satisfaction smile.

Thank you for shopping at our Store.