1. As an honest seller, we guarantee the dress will be 90%-95% same as original picture shown. If you want 100% exactly same, please forgive. No two exactly same leaves in the world. We can not guarantee, so please do not place the order if you still insist 100% similarity. Thanks for your undertstanding.
2. The wedding dress does not include any accessaries such as veils, gloves, petticoat inside and so on. Bidding is only for the dress! If you want accessaries, please contact us!
3. We suggest you choose lace up which is better to adjust the size to fit your body better.
4. No ready - made any dress. All the dress need to custom-made! The whole custom made process(from the date we receive your payment and measurements) will take 15-20 working days(Urgent orders except).
5. Before placing an order, please read all of our listings carefully, if you have any question, please feel free to contact us.
payment
PLS click on "Buy Now" button when you place order, then it will lead you to finish payment, while you can leave message regarding measurements and color.
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to the standard size or custom measurements that you specified. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses, , or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, Damaged or Mis-shipped Items
For information regarding defective, damaged, or incorrectly shipped items, please see our General Return and Cancellation Policies above.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
1. Item is not the size you ordered
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
2. Your item is the size you ordered but does not fit
Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on our shop. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Overdue Orders
If an item cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose item(s) are overdue by no more than 10 days can choose to cancel the item(s) and get a full refund, or keep the item(s) and get a 30% reimbursement upon delivery. Customers whose item(s) are overdue by more than 10 days have the option of canceling for a full refund, or keeping the item(s) at no cost except shipping fees.
Feedback
If you receive dress satisfaction , Please recommend my shop to your friends.
Customer satisfaction is very important to us and our feedback rating reflects this satisfaction.
If you are satisfied, we sincerely hope that you can leave us a positive comment and four 5-star Detailed Seller Ratings, which are of vital importance to the growth of our small company.