About Us

Thousands of sport products were sold to customers around the world. Over 99% of positive feedbacks. We are improving inventory level and shipping speed which are the primary reasons that we cannot hit 100% positive.

 We sell only real and authentic products. Sometimes, our item price is low because of stock clearance. Be confident. No fake product from Cyclingvelo!!

Payment Method

We accept paypal only.

Paypal provides premium protection to buyers.

Shipping Method

We ship items via air parcel service with tracking numbers. Shipping time is depends on your location.

In some cases, it will be longer if customs need to check your parcel.

Please contact us if you have problem.

Taxation

Some countries might require import tax. It is customer’s responsibility to pay the import tax. If you need a special invoice for declaration, please let us know.

Resolving problems

If your item hasn't arrived yet, check the estimated delivery date on the Order details page to determine when your item should arrive. Then track your package.

If the estimated delivery date has passed and the item didn't arrive, please check with your local customs, mail office, mail box or your neighbor firstly. Sometimes, you parcel is delivered to family member but they forget to tell you.

If the item doesn't match the listing description, just let us know. We are happy to resolve problem with customers.

Working days

Monday to Friday 9am to 5pm GMT+8.

Holidays

Please understand that public holidays in Asia is different from other countries.

If you found that we are not response promptly, please check out whether we are enjoying holidays.