OMEGAJEWELLERY
WHY US?
1. We offer free engraving for all products.
2. We offer customization on most of our products.
3. For products located in USA, we offer free expedite shipping.
4. We strive to bring value in our products and ensure customer satisfaction.
*SHIPPING POLICY*
We
are delighted to offer Free Standard Shipping on all our USA / UK
orders using the most renowned logistic partners like FedEx
International, DHL Express, ICC Worldwide, Bambino Express and India
Post - safe and secured.
Our customer service experts will email you
and notify once the product is shipped out and also update you with the
respective service providers tracking details for you to track and trace
your item during transit.
Note
Please note that most of our Rings
are “Made to Order” and so whilst making the payment, we would request
you to kindly mention the Ring Size on “Note to Seller Tab” in Pay Pal
or alternatively send a separate message to us after making the payment.
*DELIVERY TIME*
1. All our Orders are shipped within 5 working days after the payments are settled.
2. Standard Delivery time for all the products would be 10 – 12 working days once the products are shipped out.
3. Expedited Delivery time for all the products would be around 3 – 5 working days once the products are shipped out.
Note:
We
strictly do not bear any responsibility for import duties, custom
charges and taxes and are nowhere reflected in our item prices or
shipping charges.
The buyer bears complete responsibility of any such charges, seller is not liable to bear any such charges.
We
do not ship any products to PO Box, APO & FPO addresses as the
parcel requires additional verification before such parcels are
delivered to these locations.
We accept no responsibility whatsoever
for shipping delays /errors related to incorrect shipping addresses,
phone numbers provided by the buyers, customs clearances, local taxes,
import duties, public holidays, remote locations or circumstances which
are beyond human control.
*PAYMENT POLICY*
We accept payment via PayPal only.
You
can also pay using your credit card, via PayPal, by using PayPal as a
guest. Payment is required immediately after sale of an item.
*RETURNS / EXCHANGE POLICY*
30 Days Return
We
want to make sure you are completely satisfied with your purchase. If
for any reasons you are not happy with your decision, fret no more as we
offer a hassle free, no quibbles 30 days returns, starting from the day
you receive the product. We do not charge any Re-stocking fee for items
sent for refunds.
Note:
· Every returned
item(s) must be in their original state accompanied by the original
packaging, certificates and other materialit was supplied with.
· Security tags if broken will disqualify any item from refunds.
· Any item that is found used, tampered, altered from its original state will disqualify from refunds.
· Eternity Rings (Both Half & Full) are not eligible for returns.
· Stud Earrings are also not eligible for returns and refunds as we strictly observe health & safety laws.
· Buyer bears the return shipment cost and ensures that the product is
fully insured to lose out from the final value of the product
*REFUNDS*
Refunds
are processed only once the product is returned and received at our
premises and the refunds may take up to 15 working days to process after
the receipt of items.
*FEEDBACK*
Your
feedback is very important for us as it helps in improving our customer
services. We therefore urge you to leave us a 5 Star rating and we will
reciprocate the same.
If for any reason, you were not happy with our
service, kindly do write back to us and we will strive hard to amicably
resolve the issue in the shortest time frame.
Kindly do not leave a negative / neutral feedback and give us a chance to resolve the matter.