Return/Refund:
1. Stand by our listing: We offer support/return exactly as stated in our listing. We stand by exactly what we have promised, and we expect you to abide by exactly what you have agreed to.
2. If you made a mistake: If you did not read well, or automatically assumed something, you should carry responsibility for that. We may go an extra mile to offer help at our own choosing. But we never do so when buyer is being dishonest, demanding unfairly, or threatening negative feedback.
3. Do not play the game: We mean no offence, but please do not try to send your bad item to us in exchange for the good one we sent you. Be sure that we will certainly catch that trick. We keep serial number and/or any other identifying numbers to identify our products before we ship them out.
4. Refund/replacement: If you sincerely believe that you received the item "not as described", and you are eligible for a replacement or refund, please do the following:
Step 1: Please email us within the listed warranty time through eBay’s "ask seller a question" link.
Step 2: Ship the item back to us in the condition it was delivered to you (nothing missing or damaged).
Step 3: After receiving the item from you, we will examine the item. If we find the item "as described" in the original listing, we will sent the same item back to you. If we find that the item was delivered to you "not as described", we will offer you a replacement or refund.
5. You pay for return shipment: Let it be very clear that you will bear the cost of the return shipment (back to us) in all situations.
1. Tariffs, Duties and Brokerages: Many countries impose their own customs, duties, tariffs, taxes, etc. on items being shipped from a foreign country. Shipping companies may charge additional VAT postage, brokerage etc. These charges are beyond our control and we carry ABSOLUTELY NO RESPONSIBILITY for them. Please inquire your local authorities/shipping agencies and buy our items AT YOUR OWN RISK regarding those charges.
2. Delay in transition: We promptly ship items and provide you with the tracking information, so you can track the shipment online. It is beyond our control and therefore we carry ABSOLUTELY NO RESPONSIBILITY if and when the shipping companies take longer to deliver items.