Standard Returns Policy
Please contact us before opening a return so we can create a case on our system, this will help to streamline the process upon arrival.
The standard returns policy is as follows, please take extra note of the required condition for a return to be accepted, despite this being very clear, people still seem to return items with hairs and marks on them.
"Please note the following details about the return
The items must be completely unworn and unused, they must be in EXACTLY the same condition as they were sent to you, failure to return them in this condition or if they are judged to have been worn in anyway then the items will be returned to you at your expense (we will hold for 10 days before destroying should this not be paid)
If the item, has been either stretched, worn, washed or comes back with hairs on it/odor - i.e smoke / cigarette smell the return will be rejected.
We require full packaging to accept a return. I.e WWE Barcoded cello bag or packing bag and this must be in good condition.
The address to return will be supplied by eBay during the returns process.
We are sorry to impose such stringent requirements but the number of returns that come back in an unacceptable condition is becoming a huge problem"