*CHECK OUT OUR EBAY STORE* We have a huge range of Japanese items, including cosmetics, Kokeshi dolls, Anime figures, Studio Ghibli items (incl. Jigsaw Puzzles), Japanese snacks (incl. KitKat box sets, other chocolates, candies, etc), toys, homeware, stationery, and much more :)
or go to:
http://stores.ebay.com.au/sajapansales
**** IMPORTANT SHIPPING INFO BELOW! PLEASE READ! ****
SHIPPING TO AUSTRALIA
Service | Service name in ‘Postage and Payments’ | Cost | Est. Time | Tracking |
SAL | Economy delivery from outside AU | $3.00 | 2-5 weeks | Unavailable |
Airmail | Standard delivery from outside AU | $5.00 | 1-3 weeks | No (+$4.80) |
Airmail | Standard Shipping from (japan) to worldwide | $9.80 | 1-3 weeks | Yes |
EMS | Expedited delivery from outside AU | $30.00 | 3-7 days | Yes |
SHIPPING TO US / UK / NZ / EU
Service | Service name in ‘Postage and Payments’ | Cost | Est. Time | Tracking |
SAL | International Economy : untracked | $3.00 | 2-5 weeks | No (+$4.80) |
Airmail | Standard International Flat Rate Postage | $5.00 | 1-3 weeks | No (+$4.80) |
SAL | International Economy : tracked-signature | $7.80 | 2-5 weeks | Yes |
Airmail | International Standard : tracked-signature | $9.80 | 1-3 weeks | Yes |
EMS | International Express : tracked-signature | $30.00 | 3-7 days | Yes |
SHIPPING TO REST OF THE WORLD
Service | Service name in ‘Postage and Payments’ | Cost | Est. Time | Tracking |
SAL | International Economy : tracked-signature | $7.80 | 2-5 weeks | Yes |
Airmail | International Standard : tracked-signature | $9.80 | 1-3 weeks | Yes |
EMS | International Express : tracked-signature | $30.00 | 3-7 days | Yes |
Note: All items are shipped FROM JAPAN via JAPAN POST. Names of shipping methods are SAL, Airmail and EMS. Please ignore other labels such as “…shipping from China/Hong Kong/Taiwan to worldwide”, as these are selected simply because “Japan Post” is not provided by eBay.
TRACKING: Please select a shipping method that states ‘Yes’ in the Tracking column
RETURNS POLICY
Non-Food items: If the item is damaged upon arrival, please contact us with photographs. We will coordinate with you to arrange the return of the item and either a full refund (excluding shipping costs) OR replacement of the item. Some item cannot be replaced, due to availability.
Food items: Not liking the taste of the item is not a fair reason to return it. We will only accept return of food/drink items if the item was unreasonably damaged/opened during transit, or if it has somehow spoiled/expired.
Chocolates: Melted chocolate is not a fair reason to return an item. Please keep in mind that chocolates may melt during transit, because, whilst it may not be summer in your country, it may be summer here in Japan.
SUPPORT
Please contact us any time via eBay to ask questions or for any kind of support. We are a very small operation of a husband and wife, so please be patient while we do our best to assist you.
If you are looking for any items in Japan that we don’t have listed in our store, please contact us, and we will do our best to get them for you at a reasonable price.
We can provide support in both English and Japanese.
FEEDBACK
We expect all buyers to contact us before submitting negative or neutral feedback. If you have a complaint or concern, please communicate with us before leaving anything but positive feedback. The satisfaction of our customers is our highest priority. We always do our best to resolve all issues, so please give us the opportunity to do this.