PLEASE READ ALL THE INFORMATION IN THIS DESCRIPTION.
IT CONTAINS IMPORTANT INSTRUCTIONS AND DISCLAIMERS.
NOTE ON COMMUNCATION & DISCLAIMER:
With personalised items communicating your intended TEXT correctly is
very important for your transaction. If you struggle with communicating
via eBay messages please give us a call if easier, you can find our number by
visiting our eBay shop. Our opening times are
9am to 5pm, Monday to Friday.
If you are using the eBay messaging at checkout or messaging us directly,
please be as detailed as possible with your customisation specifics to avoid
delays. This means confirming the correct spelling of the text, capitalisation
(if any), font, colour, correct grammar and how many lines the text should be
separated in. If you are vague, misspell due to a typo or provide
conflicting information, we will not accept any responsibility and your order
will be printed according to your communication with us. Inversely, if
we make a mistake on your order or you are not satisfied, we will accept full
responsibility and issue a prompt refund or send replacement.
YOU MUST SELECT FROM THE OPTIONS
FOR CUSTOMISATION - IF YOU ORDER PLAIN WE WILL POST PLAIN ITEM -
PLEASE DOUBLE CHECK
PLEASE NOTE: We reserve the right to cancel any order placed at any time. This is due
to the current post-pandemic economic crisis leading to staff shortages and
supply chain setbacks, which are also EU post-Brexit trade related.
WASHING:
Before washing, always look at the care label and carefully follow the
instructions. Also close all zips, undo buttons, check pockets for loose
or sharp objects, flatten out collars and cuffs. Always check to ensure the
Washing Machine is not overloaded. Use a good quality detergent and ensure
that the right amount of detergent is used. Do not use bleach or other strong
solvents and do not use extreme heat on the garments. We strongly recommend
that all garments are put into a washing machine inside out where possible.
RETURNS:
If you have any issues with the order dispatched, please do not open a
case or start a return in the first instance. Message us first and we will
resolve the issue faster by re-sending or refunding promptly. Please allow 4
days processing for customisation orders, plain orders will be dispatched much
faster, (usually next day). Our opening times are 9am to 5pm, Monday
to Friday.
Personalised
WE DO NOT
ACCEPT RETURNS ON PERSONALISED ITEMS, UNLESS THERE IS A CLEAR FAULT WITH THE
PRINT OR EMBROIDERY. For all other reasons we do not accept returns on
personalised items, as the garments are rendered unusable. Therefore
please ask us any questions beforehand and clarify the order details. We also
strongly suggest ordering 1 sample garment before placing a big order with
us.
Plain
We do
accept returns for plain items where there is an issue with the order. However
buyers need to cover the return postage costs where the reason is due to sizing
and fitting. We do cover the return costs for other reasons listed on eBay. For
returns of orders over £50 we charge a restocking fee of 10% of the order
value, so please bear this in mind when refund fee is processed.
Feedback
We leave
automatic positive feedback for all buyers. If you feel you need to leave us
negative feedback please message or call us first to resolve the
issue. Negative feedback does not solve anything. It may seem like a relief of
frustration or a means of retaliation but it is not a solution to
issues with orders. Please also do not use negative feedback as a threat when
messaging our staff. This petty intimidation technique is uncalled for and does
not resolve the problem.
Response
Times:
We are not able to reply to messages on weekends and public holidays. Due to high volumes of orders and messages we will reply to your massages after 2 days. Please be patient and be as detailed as possible in the order details. We thank you for your business and really appreciate your patience during these difficult times.
Please also see our other Work Wear listed items on our Ebay shop by clicking on our seller name.
We sell a variety of personalised work wear, safety wear, safety boots, Polo shirts, t-shirts, high-visibility clothing: jackets, parka, bomber, jumpers, hi-vis vests. All are at a very competitive price and with free delivery.