Australian Shipping Information
We use a range of courier, such as Fastway, Australia Post, Sendle, Courier Please, Toll, etc... to fulfil all orders shipped within Australia. A signature is required upon delivery. Should you be unavailable at your provided shipping address, the courier will leave a delivery card and re-direct your parcel to the courier depot or a local parcel connect agent. If this happens, you will need to follow the instructions on the card to arrange re-delivery or collection. If you have any issues or are unsure how to do this, do not hesitate to contact us and we will assist you.For a prompt delivery, we recommend that all packages are sent to a company/business address, as this may avoid a need for re-delivery if no one is home when delivery is attempted.
Unfortunately, a lot of our products are too large to be shipped by Australia Post, so most of ourproducts cannot be shipped to PO Box addresses. In the instance that a change of address is required following dispatch, you will be charged an administrative fee to cover the additional charges incurred by the courier (we do not charge any administration fee, we only charge the excess charges from the courier companies). We use details provided on eBay (not PayPal), so please ensure that all of your details are correct prior to checkout. Australian Orders will be dispatched within 1-3 business days after payment and delivery should beexpected approximately 1-10 business days from the date of dispatch. In the event that your order has not arrived within 10 business days, please track your order with your unique tracking number and contact us for assistance, or alternatively you can contact the courier company directly. Delivery are usually made Monday to Friday, at the exception of public holidays.During special occasions, such as Mothers Day, Fathers Day, Christmas, etc... unforeseen delays that are out of our control, may be experienced. Please allow adequate time for delivery prior to your special occasion.

International Shipping Information
We delivers internationally using Australia Post, Fastway, UPS, Pack & Send, etc...
International deliveries will take approximately 3-14 business days from the date of dispatch.
From time to time, there may be unforeseen delays due to customs or festive celebrations that are out of our control. Should you have any concerns, please contact us or the local number of the transporting courier company for assistance and have your tracking number ready.
Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country youre shipping to. You will be responsible for additional charges that incur for customs clearance; We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; we recommend that you contact your local customs office for further information.

Tracking your order
Once your parcel has been booked with the courier company, you will be emailed trackinginformation so that you can follow up on the progress of your order.
Please allow 24 hours from receiving your tracking details, before trying to track it, as the tracking details will not work until the item has physically been collected by the courier company.
Shipping Charges
Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country youre shipping to. You will be responsible for additional charges that incur for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; we recommends that you contact your local customs office for further information. If the parcel is undelivered and needs to be resent, the customer will be charged an administrativefee of $15 before the shoes are redelivered.

Returns
For items who arrived damaged.
If your product is damaged upon delivery, contact us via the eBay messaging portal within 24 hours of delivery and we will replace your item immediately (providing the item is available, otherwise a replacement will be offered or a full refund). We will take full responsibility and endeavour to have this rectified as soon as possible.Please insure all claims for breakage are reported within 24 hours of receiving the item, no claims will be warranted after this time, as the courier insurance expires after this time. We also requireproof via image on email in order to submit an insurance claim for the damaged item.

For change of mind returns
We want you to love the products you buy from us. If you change your mind, you may return it to us within 30 days of the date you received it, no questions asked. If you would like to return your purchase please contact us via the eBay messaging portal.
Non-returnable items, excluded from all change of mind returns include:
Products described as "made to order"
Mattresses, bedding and pillows
Clearance items
Personalised items
As a response to your request, you will be sent instructions on returning the product. After notifying us, Australian customers have 7 days and International customers have 14 days to return their product in its original condition. We will only accept items that have not been used and returned in their original packaging. Please note that the protective packaging are considered apart of the product (as this will protect the product from damage during the return transport) and must be included when returning your order. Any returns that do not meet our Policy may be issued with a credit note or will not be accepted and will be returned to you.You will be responsible for all shipping charges to facilitate a change of mind return. If you change your mind, we will provide you with a refund in an amount equal to the price you paid for the product, less all shipping costs. Items returned must be in "as-new" condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Please return items secured in their original packaging to avoid breakage during transport and packaging must be in good condition. We strongly advise International customers to look into return costs prior to purchasing online for an estimated charge.Within 5 business days of receiving your return, and subject to confirming it is in "as-new" condition, we will issue you with a refund, in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping (if organised by us) back to the warehouse. The return shipping cost is the same as the initial delivery fee (if organised by us). If you purchase an item with promotional shipping (discounted or free shipping) and you return it because you change your mind, we will deduct the actual shipping costs from your refund. Both the cost of shipping the item to you and the cost of the return shipping (if organised by us) to the warehouse will be deducted. Refunds by law:In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description.We are not liable for the loss of an item being returned and we strongly recommend that you return it using registered mail. Outside 30 days from initial delivery, we will only refund your monies in the event that the goods purchased are faulty, provided the fault is not due to wear and tear, and is a manufacturing fault. This will be determined on the return of the item and after assessment. If a manufacturing fault occurs under normal use (not including general wear and tear) please contact us via the eBay messaging portal with a copy of your order and a detailed description & images of the fault. Returns will not be honoured if the item has been mistreated.

OVERVIEW
This eBay store is operated by Chateau De Glass. Throughout the store, the terms we, us and our refer to Chateau De Glass. Chateau De Glass offers this store, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our store and/ or purchasing something from us, you engage in our Service and agree tobe bound by the following terms and conditions (Terms of Service, Terms), including thoseadditional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our store. By accessing or using any part of the store, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our store. It is your responsibility to check this page periodically for changes. Your continued use of or access to the store following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. Should Chateau de Glass suffer any damage or other losses as a result of a transaction entered into by a minor Chateau de Glass reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Chateau de Glass. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the store through which the service is provided, without express written permission by us.The headings used in this agreement are included for convenience only and will not limit orotherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Occasionally there may be information on our site or in the Service that contains typographicalerrors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We are not responsible if information made available on this store is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site, to correct any errors, inaccuracies oromissions, and to change or update information or cancel orders at any time (including after youhave submitted your order). We have no obligation to update any information, amend or clarifyinformation on our store including without limitation, pricing information, except as required bylaw. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SUPPLY OF PRODUCT
Subject to these Terms and Conditions, we will supply to you the products indicated on your order confirmation. As we carry a large range of products and we sell our products on a number of platforms, it may be possible that from time to time we may be a little behind in updating ourinventory and the item you purchased may be out of stock. If your product is unavailable, we willcontact you within 3 business day and an alternative replacement will be offered or a full refund.

METAL & TIMBER PRODUCTS
Metal Items - Some items are constructed with metal (steel) and tin and timber.These itemsare not protected with anti-rust and/or timber protection treatment and if left unprotected will besubject to the natural forces which produce rust, timber rot. Chateau de Glass does not givewarranty against rusting or natural corrosion on any metal or timber items. Rusting of metal is a normal process and the time taken for natural rust to form on the item will depend on the conditions how the item is treated. We recommend coating your item with a clear protective product, such as Penetrol twice yearly, you can find this product from your local hardwarestore. Same with timber, if left untreated will be exposed to the natural elements.

VARIANCES TO HAND MADE AND NATURAL PRODUCTS
We sell a large range of products which are made using natural raw materials and hand painted, hand made, hand finished products. For this reason there may be some natural variances and slight imperfections between each piece. This is the beauty of a handmade, hand painted product & not considered flaws in the design. No refunds will be given to these variances. Every effort is made to ensure that the colour is consistent between each piece. However it is expected to have colour variances from piece to piece due to handmade items and natural products (such as variations in Timber and Stone/ Marble Products).

RUSTED FINISHED PRODUCTS
Each product has its own unique character and natural finish. The colour variations are part of the intentional design and being an organic process, it cannot be controlled. At the time of purchase, the item, you have ordered may be at a slightly different stage in the rusting process as item displayed in photo; if your item is not fully rusted, this process will get completed over time. Please note that harsh weather conditions may cause running. We disclaim all responsibility of damages that may have been as a result of rust development.
POWDER COATED PRODUCTS
The effects of UV light, pollution, dirt, grime and salt deposits can all accumulate on your powder coated surface over time. This will break down the finish and produce rust. To slow this down, a maintenance and cleaning program should be carried out. We recommend applying a protective product such as Penetrol on a regular basis, as recommended on the instructions.
We disclaim all responsibility of damages that may have been as a result of rust development

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
Chateau de Glass accepts PayPal, Visa or MasterCard. Payment can also be made by direct deposit to our bank account. Orders paid for by direct deposit will not be processed until payment has been received. Please enter your order number in the transaction description. Orders placed on a weekend or a public holiday will not begin payment processing until the nextbusiness day. Business days are Monday through Friday, excluding public holidays. If your PayPal payment is funded by an e-cheque this may substantially delay processing your orderwhile payment clears. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have anycontrol nor input. You acknowledge and agree that we provide access to such tools as is and as available without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the store (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example address changes requests) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, comments;), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any partys intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright,trademark, privacy, personality or other personal or proprietary right. You further agree that yourcomments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographicalerrors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted,timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) "as provided" ;"as is" and ;"as available"; for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Chateau De Glass, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Chateau De Glass and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void orunenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term orprovision of these Terms of Service, we also may terminate this agreement at any time withoutnotice and you will remain liable for all amounts due up to and including the date of termination;and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall notconstitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us via the eBay messaging portal.

Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from chateau_de_glass (the Store).When you make a purchase or attempt to make a purchase through the Site, we collect certaininformation from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Store (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

DO NOT TRACK
Please note that we do not alter our Sites data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note thatyour information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via the eBay messaging system.

A little bit about us
Founded in 2017, Chteau de Glass is a family run business, based in the beautiful Macedon Ranges, Victoria, Australia. After working for years in the building industry, more particularly in the display home world, we wanted to create an online space where our customers would be able to find beautiful pieces to create their own special interiors. An online retailer of interior and exterior furniture and homewares, we work hard to provide consumers with a wide range of quality and stylish products to help them transform their house into a home. Our customer service team, which includes interior decorators, are here to help you on your home decorating journey, to ensure you have an enjoyable and inspiring experience. To make sure we are at our customers reach, we ship our products Australia wide and since May 2019, we are able to ship most products to New Zealand and our smaller products to the rest of the world as well.

Our story
The name Chteau de Glass is a mix of the French Chteau which means Castle and the English word Glass. My husband and I met in the South of France in 2000, so when we created this company, we wanted to find a name which would reflect both our cultures, but also our vision and the journey through which Chteau de Glass was born. The word Chteau was carefully selected because it represents beauty, elegance and luxury, all aspects we want to bring to our customers homes. It also has another strong meaning for our family, a castle is a difficult and lengthy foundation to build, one which sometimes requires sacrifices and hardship. In 2017, our lives were turned upside down, when we were announced that our oldest son, Bryan, was diagnosed with Leukaemia. In an instant, the life we knew had changed forever Leukaemia requires a very long, 3 years treatment. The first year being particularly intensive and requiring hospitalisation and/or daily visits to the hospital. With the demand of our sons treatment, we had to make the decision for me to leave my employment, to be able to care for him. During our long days in hospital and determined to be able to continue to support our family financially, I started to craft a business model for Chteau de Glass. Using the knowledge I had gained from my years working in the building industry and the contacts I acquired over these years, I started to mould the foundations of Chteau de Glass. What about the the word Glass? The word Glass was chosen because it instantly brings me back to my many visits to la Galerie de Glace at the Palace of Versailles, a magnificent Hall of Mirrors, the symbol of the great French palace, a long and bright room which welcomes in the sun from one side, disperses it to all corners and holds the twinkling light of magnificent chandeliers from its ceiling. Once again, this word was chosen to reflect beauty, light, warmth & luxury, all elements which we want to bring to your homes. We decided to add our twist to it and spell the word glace in English glass. To our family this word also represents light and new beginnings, butit also represents something which is thin and easily breakable, like our lovely life in 2017. It reminds us that things can change in an instant, this is why we should do what we love and enjoy what we love, with the ones we love. It is important to live in the moment and not look back and regret what we havent done!

Customer service is our priority! If you have any questions, doubts, suggestions, special requests or other, contact us and our team will be happy to assist you.Our team is committed to responding to any questions, within 24 hours, Monday to Friday. Please contact us via the eBay messaging portal.