General Terms and Conditions (from 01/12/07) 1. Scope / applicable law For the business relationship between us, the company PH printer accessories and you are exclusively subject to the following general terms and conditions in the version valid at the time of the order. We do not recognize deviating conditions unless we have expressly agreed to their validity in writing. German law applies. 2 Contractual partner / operator information company PH Printer Accessories Owner: Peter Hanke USt.-ID-Nr .: DE2882460963 St.-N .: 2882460963 Only customers who are at least 18 years old can order from us. 3. Acknowledgment of receipt and order confirmation The purchase contract is concluded when your order for the goods is accepted by our system on the website within 4 hours of the order process through the notification of receipt confirmation and assignment of an order number. The text of the contract is not saved by us and can no longer be called up after the order process has been completed. However, you can print out the order data immediately after submitting it. 4. Delivery time We usually deliver within 3 - 4 working days. 5. Delivery conditions and shipping costs We offer you one of the most flexible freight systems in the German mail order business via DPD. If you have chosen the type of payment during the ordering process, the respective shipping costs will be shown. Terms of delivery - DPD (parcel service) We will send your order via DPD up to a weight of 30.0 kg. As DPD has excellent customer service, delivery is convenient and flexible for you. If the deliverer cannot reach you with the first delivery, he will leave a message. You can then make a new appointment. If you actually cannot be reached on the second delivery attempt, you can always go to the nearest DPD branch. Delivery conditions Forwarding agency Parcels that are heavier than 30.0 kg are delivered by forwarding agency - to the front door. Please always give us a telephone number where you can reach the shipping company during the day in order to arrange a delivery date. Shipping costs: You only pay shipping costs once per order. 6. Payment The stated € prices are all incl. German VAT In addition, the shipping costs stated in the order confirmation will be charged. You have the option of paying cash on delivery or cash in advance. Prepayment The invoice amount incl. Postage must be transferred to the specified account in advance. Cash on delivery You pay the deliverer upon receipt of the goods. Credit Card We do not accept credit card payments. 7. Revocation instruction Right of revocation: You can revoke your contract declaration within one month without giving reasons in writing (e.g. letter, fax, e-mail) or by returning the item. The period begins on the day after receipt of the ordered goods and receipt of the cancellation policy for consumers in text form. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation must be sent to: PH Drucker Zubehör - Peter Hanke Consequences of revocation In the case of an effective revocation, the services received by both parties are to be returned and, if necessary, surrender drawn benefits (e.g. interest). If you cannot return the service received in whole or in part, or if you can only return it in a deteriorated condition, you may have to provide us with this. Pay compensation. This does not apply to the surrender of items if the deterioration of the item is solely due to its inspection - as it would have been possible for you in a shop, for example. Incidentally, you can avoid the obligation to pay compensation by not using the thing like your own property and by refraining from anything that may impair its value. Transportable items are to be sent back. Otherwise, the return is free of charge. Items that cannot be sent as a parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days of sending your declaration of cancellation. End of the cancellation policy 8. Warranty You have a 2-year warranty on all products that you purchase from us, in accordance with the statutory provisions. Issue “Minutes for the shipment”. You will receive a copy of this record and the damaged package will be sent to Fa. PH printer supplies returned. There are no postage costs for you. ) please contact us on the telephone number. Please be sure to state the customer and invoice number, the reason for the complaint and the number to call back. In the event of a warranty claim, we recommend that you return the goods in their original packaging (inner and outer packaging) to avoid damage to the goods during shipping or delivery. Processing delays too avoid. Collection We will have your package collected from you free of charge by arrangement. 9. Guarantee Note: Some manufacturers give guarantees on their products that go beyond the warranty rights. The manufacturer's guarantee conditions apply. We ask for written (letter, fax or e-mail) information for Allen warranty claims. In addition, Fa. PH printer accessories a 24-month product guarantee for proven manufacturing and material defects in private label products. This guarantee applies to all Megacolor consumables. This voluntary guarantee is valid for 24 months from the time of purchase of the product. The statutory warranty rights are not restricted by the guarantee. 10. Prohibition of offsetting The customer is not entitled to offset unless the counterclaims are not disputed by us or have been legally established. 11. Retention of title The delivered goods remain our property until the purchase price has been paid in full. 12. Data protection Without your express consent, your data will only be saved to process your order and to maintain customer relationships. Our data protection practice is in accordance with the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG). 13. Companies & Administration We offer companies, authorities and schools the opportunity to purchase on account. To do this, we need some information about your organization in advance. Please fill out the application under Companies, Authorities & Schools. 14. Please contact our customer service, who will inform you of the respective shipping costs. Customers who have their permanent residence outside the EU can pay VAT. will only be refunded if you send us a properly stamped export certificate together with the original invoice. When ordering, it must be stated in the comment field that an export certificate is to be sent. Only when we have received the stamped export certificate can we charge the VAT. Transfer. If the money is transferred abroad, the recipient bears the entire domestic and foreign transfer costs. 15. Affiliate program Our terms and conditions apply to all purchases from our affiliate program.