HAPPINESS GUARANTEED
MONEY BACK GUARANTEED
Public Holidays
Shipping days do not include public holidays.
Sales Periods
There may be a delay of up to 2 days during our sale periods;
There may be a delay of up to 10 days during the lock down periods.
Order Tracking
Once you receive your shipping confirmation email you can track your order by clicking the link in the email, or go directly to your account.
Custom and Duty charges
Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don't have any control over these charges, we can't cover them for you.
Our service is the money back guarantee with the happiness guaranteed. We know you'll love our product and service as much as we do.
In fact, if for any reason you're not completely satisfied, just leave a message to us and we'll issue a full refund or free exchange.
If you have purchased over $30 , your first return label on this order will be free.
Still not sure? Get in touch via eBay message or email at sogna.com.au, and we'll happily help you out.
We hope you will love your purchase, however if you need to return it, we have a 30 day return policy.
Post Office: Return through your local Australia Post post office in over 4,400 locations, Open Mon - Sat, early until late. Australia wide flat rate at $7.50 will be deducted from your refund if the package weight is under 1kg.
Note: You will need to cover the cost of return postage, please obtain return address from customer service representative.
Still not sure? Get in touch via eBay message or email, at sognau.com.au, and we'll happily help you out.
PayPal is the preferred payment method. or can visit our website Sogna.com.au.