Please complete eBay checkout form after buying or winning an item.

All items are to be paid for within 7 days. All non-payers will a non-paying-bidder alert will be filed plus reported to eBay.

We will use your Ebay shipping address as the delivery address. If you would like to change the address, please send us an email before package sent out Then we will contact the warehouse and change it asap.

We are unable to offer combined shipping discount for multiple items due to the packing and weight of our bags, hope you could understand. And we believer that our price is competitive compare with the one with the same quality on eBay

Items except fashion items are guaranteed for 3 months

If any of the Goods received appear visibly damaged or different to what was described, please email us within 48 hours upon its arrival. Please remember to attach a photo of the received item in the email and we are happy to arrange an exchange.

If your item isn't working properly, please report the problem to us via email within 14 days from the date of receiving. We will provide you the instructions of receiving a replacement or returning your item for a refund if the item is confirmed to be defective.

Where you are withdrawing from your purchase in 14 days after delivery, and there's been no error on our part, we'll refund only the item price upon receiving your returned parcel. Buyer should take the cost of return shipping charge.

Before sending the item back, please request a return through eBay. You will find this in you purchase history on 'My eBay' drop down menu - ' Purchase history'. Please include inside the packaging your item number, your eBay ID, your name, address and reason for return. And it is much appreciated if you would send us tracking number or certificate to confirm return. This will ensure we know your item is coming and therefore reduce the handling time.

All returned parcels will be examined before we precede a refund or exchange. It will take up to 48 hours. You will receive a confirmation email when we finish the examination.

Please give me an opportunity to solve this problem before you leave Neutral or Negative feedback and open eBay or Paypal dispute case. We promised you will be satisfied with our solution!

Customer care is our top priority

If you are unsatisfied with our item or service, please contact us before leaving any feedback. We are committed to resolve all issues in a friendly and satisfactory manner

Emails are handled within 12-24 hours typically, with a maximum of 48 hours during weekends and public holidays. If you do not get a response from us, then please check your junk or spam mailbox.

Please believe we are able to serve until you satisfied with us.