Delivery
All items ordered before 10:00am will be dispatched Same Day. Orders after 10:00am will be dispatched next working day
If you experience any issues with delivery, please contact us using the details below.
How will I know when my order has been sent?
As soon as your order is despatched from our Warehouse you will be sent an email to confirm that it's on its way. From that time we would expect you to receive your order within 3-5 working days.
Once my order has been dispatched when will I receive it?
From the time you receive your despatch confirmation email we would expect you to receive your order within 3-5 working days for deliveries within the UK.
Please note you should allow 10 working days for delivery inside the UK before contacting us about your missing order.
Do you charge for delivery?
Delivery within the UK is free.
What do I do if I have not received my order?
Should your order not arrive within 10 days please contact us so that we can investigate with the delivery company.
Please remember that we cannot investigate any missing orders until 10 working days after despatch.
One of the items is missing from my order. What do I do?
All items are despatched individually, in separate packaging. Sometimes items that are ordered on the same day may arrive with you on different days.
We will send you an email to let you know when each item is on its way.
What happens if I am not at home to accept my delivery?
Most of the products on our site do not require you to be at home to take delivery as they will fit through your letterbox.
In the event that you have ordered a product which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office.
For items attempted for delivery by a courier service they will also leave a card and allow you to arrange for redelivery or collection.
Please message us if you have any questions.