Emails are only monitored during business hours 9am - 5:30pm Monday to Friday. Please be patient if you contact us outside of these hours we will reply to messages as soon as possible.

Orders received before 3pm Monday to Friday (excluding Bank Holidays) will be dispatched the same working day. Orders received after 3pm will be dispatch next working day.

Please make sure you have given us your full address including your full name. We will not dispatch items without this information this is to make sure your parcel arrives to the correct person, we cannot be held responsible for items lost due to an incorrect address.

Our Free delivery service is via Royal Mail 2^nd class which can take 3-5 working days to arrive this is not guaranteed it is an estimated delivery time ONLY so we cannot be held responsible for any delays caused by using our FREE delivery service. If you require your item within a specified time please choose one of our express delivery options.

In the event your parcel does not arrive within this specified time please check with neighbours and your local Royal Mail delivery office before contacting us as we will ask you to confirm the address of the delivery office you have checked with as part of the information we provide to Royal Mail. If you have checked and you have still not received your item you will be asked to wait 10 days from dispatch as Royal Mail procedure means they will not investigate lost parcels until this time has elapsed as your item may still arrive with you. In the event that your item is returned to us as uncollected from the Royal Mail delivery Office we retain the right to recover lost delivery costs from you.

PLEASE NOTE: We retain proof of postage for every item we dispatch and will pass this on to Royal Mail for investigation in the event of a buyer advising non receipt of parcel along with any correspondence via email, as part of their investigations Royal Mail may contact you to confirm non receipt.