*CHECK OUT OUR EBAY STORE* We have a huge range of Japanese items, including cosmetics, Kokeshi dolls, Anime figures, Studio Ghibli items (incl. Jigsaw Puzzles), Japanese snacks (incl. KitKat box sets, other chocolates, candies, etc), toys, homeware, stationery, and much more :)
or go to:
http://stores.ebay.com.au/sajapansales
**** IMPORTANT SHIPPING INFO BELOW! PLEASE READ! ****
SHIPPING TO AUSTRALIA
|
Service |
Service name in ‘Postage and Payments’ |
Cost |
Est. Time |
Tracking |
|
Airmail |
Standard delivery from outside AU |
$2.00 |
1-3 weeks |
No (+$4.80) |
|
Airmail |
Standard Shipping from (japan) to worldwide |
$6.80 |
1-3 weeks |
Yes |
|
EMS |
Expedited delivery from outside AU |
$30.00 |
3-7 days |
Yes |
SHIPPING TO US / UK / NZ / EU
|
Service |
Service name in ‘Postage and Payments’ |
Cost |
Est. Time |
Tracking |
|
Airmail |
Standard International Flat Rate Postage |
$2.00 |
1-3 weeks |
No (+$4.80) |
|
Airmail |
International Standard : tracked-signature |
$6.80 |
1-3 weeks |
Yes |
|
EMS |
International Express : tracked-signature |
$30.00 |
3-7 days |
Yes |
SHIPPING TO REST OF THE WORLD
|
Service |
Service name in ‘Postage and Payments’ |
Cost |
Est. Time |
Tracking |
|
Airmail |
International Standard : tracked-signature |
$6.80 |
1-3 weeks |
Yes |
|
EMS |
International Express : tracked-signature |
$30.00 |
3-7 days |
Yes |
Note: All items are shipped FROM JAPAN via JAPAN POST. Names of shipping methods are SAL, Airmail and EMS. Please ignore other labels such as “…shipping from China/Hong Kong/Taiwan to worldwide”, as these are selected simply because “Japan Post” is not provided by eBay.
TRACKING: Please select a shipping method that states ‘Yes’ in the Tracking column
SAL Tracking is unavailable in the following countries:
Australia, Denmark, Finland, Germany, Greenland, Hungary, Norway, Poland,
Taiwan
Other notes:
Canada & Italy (and other blocked countries) – There are special requirements for shipping to these countries. If you wish to have an item shipped here, please contact us.
RETURNS POLICY
Non-Food items: If the item is damaged upon arrival, please
contact us with photographs. We will coordinate with you to arrange the return
of the item and either a full refund (excluding shipping costs) OR replacement
of the item. Some item cannot be replaced, due to availability.
Food items: Not liking the taste of the item is not a fair
reason to return it. We will only accept return of food/drink items if the item
was unreasonably damaged/opened during transit, or if it has somehow
spoiled/expired.
Chocolates: Melted chocolate is
not a fair reason to return an item. Please
keep in mind that chocolates may melt during transit, because, whilst it may
not be summer in your country, it may be summer here in Japan.
SUPPORT
Please contact us any time via eBay to
ask questions or for any kind of support. We are a very small operation of a
husband and wife, so please be patient while we do our best to assist you.
If you are looking for any items in
Japan that we don’t have listed in our store, please contact us, and we will do
our best to get them for you at a reasonable price.
We can provide support in both English
and Japanese.
FEEDBACK
We expect all buyers to contact us before
submitting negative or neutral feedback. If you have a complaint or concern,
please communicate with us before leaving anything but positive feedback. The
satisfaction of our customers is our highest priority. We always do our best to
resolve all issues, so please give us the opportunity to do this.