THE DOLL DOES WORK AND WILL NEED BATTERIES, NOT SURE IF THE MICRO PHONE WORK SO SELLING IT AS NOT WORKING. THEY ARE IN GREAT CONDITION AND COMES FROM A SMOKE AND PET FREE HOME. THEY HAVE BEEN CLEANED AND READY TO BE PLAYED WITH. SEE MY STORE FOR OTHER DISNEY ITEMS, BARBIES, BRATZ AND MORE.NO REFUNDS.