FAQ's
WHO ARE WE?
Interguide Dental & Medical Supply is your premiere resource for the best deals
on all your dental & medical supply and equipment needs. We are a
2nd generation family run company founded in 1992 just miles north
of the famed Silicon Valley. Our goal is to provide you with the best
products on the market for the most competitive prices, coupled with
outstanding service.
WHY BUY FROM US?
Excellent
question! If we were you, we'd ask the same thing. Outside of our 20+
years of experience and thousands of customers worldwide, there are
quite a few reasons to buy from Interguide:
- Authorized US distributor for over 200 major manufacturers worldwide. All products are 100% GENUINE.
- FREE
shipping on most items within the US. When applicable, we do our best
to use the most cost effective shipping methods, unless requested
otherwise.
- Most
items ship from our warehouse in California within 1-3 business days
unless otherwise specified. Large equipment or heavy items will ship
direct from manufacturers within 1 to 7 business days (pending
availability).
- 30-Day returns or exchanges on most items (please see terms for rules & exclusions).
- We
keep our prices extremely competitive. Seriously, compare our prices to
other sellers. If you find a better deal on eBay, we'll match it 99% of
the time!
- We
keep the latest expiration dates. We place orders with our
manufacturers at least once a week, so our stock is continuously
rotating with fresh items. Our Interguide Guarantee ensures that
your items will expire at the listed date or later. Although it is
extremely rare, if for any reason you receive an item that expires
sooner than listed, we'll send you a fresh item free of charge.
- For
our lovely International Customers, we ship via eBay's Global Shipping
Program. All of your fees are listed up front, so there are no surprises
when it comes to fees. These shipments typically take anywhere from 7 to 21 business days to arrive.
- We keep our customers FIRST.
We value your opinion and feedback to the highest degree and want to
make sure you are 100% satisfied with your purchase. If there is
anything we can do to make your experience better, please don't hesitate to contact us. We love hearing from our customers!
SHIPPING
Small
items ship via USPS. Larger items usually ship via UPS or FedEx. Items requiring freight will ship through a local carrier. Items will usually ship within the stated handling time. Please contact us to arrange
expedited shipping if needed PRIOR to your order.
CAN I SPEAK TO SOMEONE ON THE PHONE? DO YOU HAVE LIVE CUSTOMER SERVICE REPRESENTATIVES?
We most certainly do and you most certainly can! You may call us at any time during our regular business hours,
Monday through Friday 9AM - 5PM PDT. Please be sure to mention that you are an eBay customer so that our representatives may better assist you.
ARE THE ITEMS LISTED ON YOUR EBAY STORE THE ONLY ITEMS YOU CARRY?
Absolutely
not! We carry over 20,000 different dental & medical products from hundreds of manufacturers. Our dedicated eBay team is hard at work
adding new products daily, but of course we can't get everything up right away. Are you looking for a specific item? Maybe you or your office have a list of items you continuously order from other sources
and are looking for a price comparison? Shoot us a message or give us a call!
CAN I USE A PAYMENT METHOD OTHER THAN PAYPAL?
We
prefer to use PayPal for our transactions to make the purchasing
process quicker and more secure. However, if you are a US customer and you would like to make other arrangements, please give us a call to speak with one of our representatives. Please note
that we do not accept international credit cards outside of PayPal.