RETURNS POLICY
If any quality issue because of our quality control does not do well or any mistake we made,you can return your package and get full refund absolutely.
If not the quality issue, you just don't like the item you purchased or you want size /color or other change, you can return also and you will get refund under below terms:
1) Item must be in its original condition showing no signs of wear, damage, or alternation.
2) each return we will exclude the shipping fee USD25.00
3) If you purchased a item and it is customized ( including sizing, engraving and gold or diamond upgrading), a $30 micro mounting fee will be deducted from your refund.
FEEDBACK
We appreciate your purchasing and we also appreciate million a review you can leave after you receive your package,We are a growing seller and every single feedback counts for us. We really want to improve and serve you better so please you to contact us if any problem or issue. we believe we can solve and meet your expectation.Your 100% satisfaction is our MAIN PRIORITY.
CUSTOMIZED SERVICE
We did huge custom piece. so we accept Custom-Design. We can make the items and will charge some fee according to your specifications. Please kindly tell us your demand before payment when you decide to make a custom jewelry.
1)Send us the design (pictures or sample) which you want to do we need the specifications to quote, such as the metal purity, the size,diamond carats...the more information you offer, the more clear we do for your design.
2) Our designers will finish the CAD graphic for you within 5 business days and we will send the CAD for you approval before we build the mold. After you approve the design, our professional jewelers will finish the custom jewelry for you within 7-10 business days.