If you experience any problems with your order or if you’re not fully satisfied with your new product, contact us directly and we’ll be more than happy to help.

Returns:

• Any missing parts or fault with the product need to be reported within 14 working days on receipt of goods. 
• We will only accept returns if the faulty part is reported before assembly and all set parts are returned in their original packaging without damage and completely disassembled.
• If the faulty parts are replaceable, we will send these to you, so you would not have to return the whole Item. Although, If we are unable to send out the new parts, your return will be authorised for an exchange or a refund based on the situation.

Please note: The return request will not be accepted once the set has been assembled, so please do contact us if you have any questions or concerns about the product.

 Returns can be accepted within 28 days in its original packaging, unused and disassembled but please do contact us and provide us with a valid return reason before arranging the return on your own. The CosmoGrill/EVRE customer service will then generate a return authorisation which you would need to attach to your Item.

Our return address: Evre Ltd, Unit A3, Middlesex Business Centre, Bridge Road, UB2 4AB. Please try A2 unit if the system doesn't accept A3.