› We cannot guarantee that the product is 100% usable, and we know that sometimes there are small defects in the product, but we will correct them as quickly and efficiently as possible. If the product has quality problems during the warranty period, we will arrange return and exchange at our own expense within 1 working day.
› If your item is defective or damaged, or the item you received does not look correct for any reason, please take a photo of the box and toner (with MPN code) and contact us to resolve your issue.
› We will reply within 24 hours.
Q2: Can I change my mind?
› Yes! If you need to return it for any reason other than quality problems, you must notify us within 7 days of receiving your order, and the postage will be borne by the buyer.
› Refunds will only be given if the item is returned in the condition in which it was received, including all documentation and unopened original packaging.
Q3: When can I receive the item?
› We ship from Monday to Friday. Different products have different delivery processing times and logistics delivery methods. Please check the specific listing for estimated delivery times.
› All of your items are securely packaged and shipped via one of these item methods, and if you do not choose to combine shipping when purchasing multiple different products, we will ship them separately.
› Our standard free shipping option does not provide a guaranteed delivery date. If you need a guaranteed delivery date, please select the appropriate shipping option at checkout.
Q4: How can I pay and does the price include VAT?
› We follow all official payment methods from ebay and will never transact through private accounts or avoid ebay.
› Please make sure your consignee information and address are correct and confirm that your purchase is correct before payment.
› All our prices include VAT, if you need an invoice, please contact our customer service.
