We can be contacted at any time through eBay messages if you have any questions, comments, or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase.
Please get in touch with us if you have any issue or problem with your order before leaving negative feedback and we will try our best to resolve your issue.
Shipping |
Free Postage - Royal Mail 2nd ClassYour order will usually be dispatched within 24 to 48 hours and should arrive 2-3 days after dispatch.Please allow 10 working days from dispatch of your order before notifying us of any late deliveries.Any orders placed after 8.00 am will be dispatched the next working day.Dispatched on Monday to Friday only. |
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Return |
All of our items are shipped out in brand new.We offer full refunds or exchanges for defective items only. If you have received the item in a damaged condition, please notify us within 3 days after receiving it.If you are returning a parcel, please package it up securely and include details of your order number, authorization number, and whether a replacement or refund is required. Include a full description of why you are returning the item. Any faulty item must have a full description of what the fault is.Please obtain proof of postage from the Post office when you send it. Proof of Postage does not cost anything however without it we may not be able to process your return which may result in the item being returned back to you.Restocking Fee will be charged for any item(s) without original package, abused, altered, or damaged by accident. If the order is not found to be defective, we will only refund 80% of your original payment.Please keep your accessories and all packing materials in new condition in order to return.We will not accept returns with missing accessories or packaging.The buyer is responsible for all return shipping costs. Shipping and handling charges are not refundable. |
We always give you the best customer service and always aim to provide a quality experience to our customers.
We hope you enjoy our product range and remember to order with confidence from toys4ustore!