Colour
S21 :
- Black
- Light Gray
- Violet
- Pink
S21+ (Plus) :
- Black
- Light Gray
- Violet
S21 Ultra :
- Black
- Light Gray
Brand
Samsung
Applicable model
Galaxy S21 / S21+ (Plus) / S21 Ultra 5G
Weight
S21: 32 g / S21+ (Plus): 38 g / S21 Ultra: 36 g
Dimensions
S21: 74.9 x 155.0 x 11.4 mm
S21+ (Plus): 79.3 x 164.8 x 11.4 mm
S21 Ultra: 79.3 x 168.8 x 13.2 mm
Material
PU+Silicone
Origin of the Product
China
We will ship your order after we confirming your payment has been processed. Please double check that whether your ebay address is correct or not, since we can’t ship your order until you confirm your ebay address. Our products will be shipped ONLY to ebay specified address, and we can’t modify your receiving address no matter any situation. We sincerely apology to you again.
Because this regulation is not formulated by us, if you need to modify the receiving address with special situation, we recommend you to cancel the order, reset your address and then reorder our product.
It the Item’s total value is over $300, and is not located in the United States, the product will be shipped by UPS.
When the item is in America, the product will usually be shipped by USPS.
The item’s total value under $9.99 will not be provided with the tracking number.
All the products are with Free full insurance. Please check the product whether has damage on it or not before signing for it. If it has, please refuse to accept the product. If you found out the product damaged after accepting, the insurance will NOT be valid .
Special reminding
We may be charge you the shipping and handling cost occurred with the special situation like refused delivery that buyer caused. Please double check and notice when you are ordering.
Since PO BOX can't sign and accept the package, we can't ship to PO BOX. Therefore, when your receiving address is PO BOX, we will cancel your order directly. Please understand and forgive us. Thank you very much.
International Buyers (Except North America) Special Reminder:
For international shipping:
INNI Zone uses eBay’s Global Shipping Program (GSP) as the global shipping way. After your payment has been already done, we will ship your order within 2 working day and most of the international packages arrive to the final place within 10 to 14 working days. Some international packages will take 3 to 4 weeks because it depends on each country’s shipping efficiency and system. Besides, we may not have any update after the packages leaving the United States until packages enter the country’s delivery system.
For extra shipping cost:
The shipping cost occurred in some countries overseas are more expensive. In this case, we maybe will charge the customer an extra shipping cost. If the customer refuses to pay the extra fee, we have the right to cancel the order. INNI Zone’s every regulation about the shipping cost 100% respects eBay’s Global Shipping Program (GSP).
For International Shipping and Customs:
Every country has different customs rates and laws. Please check with your country's customs office before ordering to confirm whether the extra costs, import tax, duties and carrier fee will be occurred or not. Duties are normally charged by the shipping carrier or charged when the package is picked up by the customer. These fees are not contained in the shipping charges and also can’t be refunded.
If buyer refuses to pay the extra costs, import tax, duties and carrier fee, we will charge the customer any customs or carrier fees plus round-trip shipping cost (Buyer will get a part of refund) after receiving the returned package. If the buyer refuses to pay duties, the package is lost or held by customs, we won’t issue any refund. INNI Zone’s every regulation about the shipping and customs cost 100% respects eBay’s Global Shipping Program (GSP).
Special reminding
We won’t under-value our product or mark it as a gift on customs forms, since this behavior disobeys U.S. and international laws. We have the right to change shipping carrier, and the buyer won’t receive any extra notification, thus you can receive your order more quickly. Besides, for orders being shipped to the temporary address like hotels, we are NOT responsible for the cases of late delivery or lost packages when failing to receive the products.
Thank you for your reading, and hope INNI Zone have opportunity to serve you
Refunds and exchanges may only be made and authorized within 30 days of receiving the product. If there are defects with the products, you can return them back to us for requiring repair, exchange or refund. Please do not purchase if you are not absolutely 100% sure you want and need the product.
If the product has been opened or used, we will charge you a 15% restocking fee for refund or exchange (except select verified defects). If the part of the product has the problem about missing, damaged or altered box, maybe we will charge higher amount from you.
All return requests must be pre-authorized by our store and please contact us with the reason you request for return that to make sure the process is smooth and effective. Your refund will be credited into the initial payment way you chose to use and we don’t allow other alternative ways. We will also refund you the shipping cost you prepaid, so don’t worry.
We recommend you to use higher quality’s shipping carrier. All customer returns should be used by appropriate carrier and can be online tracked. We recommend all the customer must keep payment’s proof for returning and the confirmation slip that with tracking number on it provided by the shipping carrier until we confirm your return’s receipt. Please be aware that we won’t refund you when the product is lost during returning process.
We recommend you to attach a note with buyer’s eBay user ID and eBay item number on the return package. After we receiving your returned package, we will refund to you through the initial payment way you chose to use and this process will take about 1 to 2 working days.
International Buyers (Except North America) Special Reminder :
INNI Zone provides a 30 DAYS Free Return Policy which is available for North America only. When you need to return the product, you have to afford the freight from your country to US’s warehouse of INNI Zone. Please do not purchase if you are not absolutely 100% sure you want and need the product.
Refunds and exchanges may only be made and authorized within 30 days of receiving the product. If there are defects with the products, you can return them back to us for requiring repair, exchange or refund. If the product has been opened or used, we will charge you a 15% restocking fee for refund or exchange (except select verified defects). If the product has the problem about missing, damaged or altered box, parts, or accessories, maybe we will charge higher amount from you.
All return requests must be pre-authorized by our store and please contact us with the reason you request for return that to make sure the process is smooth and effective. Your refund will be credited into the initial payment way you chose to use and we don’t allow other alternative ways. We will also refund you the shipping cost you prepaid, so don’t worry.
Because of the transnational shipping, we recommend you to use higher quality’s shipping carrier. All customer returns should be used by appropriate carrier and can be online tracked. We recommend all the customer must keep payment’s proof for returning and the confirmation slip that with tracking number on it provided by the shipping carrier until we confirm your return’s receipt. Please be aware that we won’t refund you when the product is lost during returning process.
We recommend you to attach a note with buyer’s eBay user ID and eBay item number on the return package. After we receiving your returned package, we will refund to you through the initial payment way you chose to use and this process will take about 1 to 2 working days.
Please check with your country's customs office before ordering to confirm whether the extra costs, import tax, duties and carrier fee will be occurred or not. Duties are normally charged by the shipping carrier or charged when the package is picked up by the customer. These fees are not contained in the shipping charges and also can’t be refunded. If buyer refuses to pay the extra costs, import tax, duties and carrier fee, we will charge the customer any customs or carrier fees plus round-trip shipping cost after we receiving the returned package.
If the buyer refuses to pay duties, the package is lost or held by customs, we won’t issue any refund.
Notice : Please Must Remove "Google Account"
Before doing an original factory reset and returning the cellphone back to us, please make sure to remove your Google account from your device. If you do not remove the Google account, it will let us can’t access the device because the cellphone will be locked to your Google email address. Therefore, we have the right to refuse any returned item with a Google account that is shipped back to us or we will charge a fee from you because we pay extra charge to remove the google account through a professional third party.
Please note that we have final decision to accept or decline a return and final determination of condition of returned product and we have the right of the return policy’s final explanation. Besides, this return policy may be modified without any extra notification.
We “Guarantee” that we will put lot of effort in making you satisfied with our service. We also hope you can give us the positive Feedback after all the transaction done. Your Feedback will push us to grow and improve our customer service to the best!
Perfect customer service is our main serving purpose. Our trained and professional customer service staffs will resolve every question you may have before, now or after ordering our product in the future. For any questions and concerns, please contact and respond to us through eBay Message.
INNI Zone is looking forward to serving you again.
Payment
eBay Payments must have to meet the following requirements:
eBay Payments must have to meet the following requirements:
eBay allows us to use ONLY ebay (By Visa / MasterCard) for payment. In most categories, credit cards, debit cards, Apple Pay, Google Pay, and PayPal are accepted. You'll find the payment methods accepted by going to the Shipping and Payments section of the listing. Checks, money orders, and bank wire transfers aren't allowed for most ebay purchases.
Kindly Reminder
Our products will be shipped ONLY to ebay specified address so that we cannot modify your receiving address no matter any situation. If you need to modify the receiving address with special situation, we recommend you to cancel the order, reset your address and then reorder our product.
Warranty
INNI Zone provides 12-Months warranty and 30-Days FREE return for brand new product, including mobile phone, tablet or laptop and so on. For the other related products, like mobile phone’s accessories, it depends on the product’s situation and we will describe the details on the related copy-writing.
All our brand-new products are 100% provided from original factory or direct supplier. The repair service of 12-Months warranty will definitely be offered by original factory or direct supplier. Therefore, all the repair service for malfunction product will be in the ORIGINAL COUNTRY OF SALE. The buyer has to pay the freight for returning back the malfunction product and we will send back the product to you for FREE after repairing done.
The following four factors cause NOT- anthropic factor's damages are not covered in our 12-Months warranty,
1. NOT allowed any refit, destruction or repair any internal part of cellphone.
2. In the warranty period, damages caused by incident or anthropic factor. For instance, leaking batteries, fall, input unsuitable voltage, over extrusion, motherboard deformation and so on. For the charger, if it has the obvious foreign object damage, crack, broken pin, serious deformation, damaged power cable, broken cable, bare core and so on.
3. Malfunction or damages caused by NOT following the Product Instruction Manual to install, use, maintain and keep.
4. Malfunction or damages caused by Force majeure, like fire, earthquake, flood and so on.
We won’t provide you the warranty card, the approved warranty time depends on your order’s history on eBay. We recommend you to use higher quality’s shipping carrier. All customer returns should be used by appropriate carrier and can be tracked online. We recommend all the customer must keep payment’s proof for returning and the confirmation slip that with tracking number on it provided by the shipping carrier until we confirm your return’s receipt.
Based on the warranty condition above, if you are still worried, we suggest our customers to buy warranty through CPS, Consumer Priority Service, which is a third-party warranty provider. Maybe it will make you more relieved to use our product.
Thank you for your reading, and hope INNI Zone have opportunity to serve you.