Terms of Purchase
Payments
PayPal
Our preferred payment method is via a
verified PayPal accounts, with a confirmed address. Please note that paying by
e-cheque through PayPal, can delay your shipment by up to 2 weeks while the
e-cheque clears through PayPal’s system. You can check the expected clearance
date on your PayPal account.
Postal Order
If you wish to use this method please
message us after you have purchased your item for our Postal Order address. It
is in your interest to send Postal Orders by Recorded or Special delivery.
Postage
We ship to all destinations worldwide
wherever we can, including BFPO post codes, using Royal Mail or a courier
service depending on the weight of the parcel.
All postage quoted is to mainland UK
and Northern Ireland only. For other destinations please contact us for
postage costs before purchasing/paying for your item.
We aim to dispatch all items same day
if the payment is received before 3pm. However if we are really busy we
guarantee that all items will be dispatched within 2 working days of the
payment being received/cleared.
All free postage options are posted out
by Royal Mail Second Class or My Hermes Courier. We also provide additional
postage services, if you require your item quicker.
· Second Class/My Hermes – delivery within 3-5 working days
· First Class – delivery within 1-2 days
· Special – guaranteed next day delivery by 1pm (if ordered before 3pm)
If you have other specific postage
requirements, or require your item urgently, please contact us and we will
endeavour to accommodate you.
We reserve the right for large or
multiple orders to change the postal service on the free postage option, for
security and insurance purposes
Should you miss a delivery there will
be a re-delivery charge to post it back to you.
Damaged/Faulty Items
If you unfortunately received your item
damaged or faulty, please let us know as soon as possible. Please include a
photo with your message, this will speed up the process.
Items Not Received
Once the delivery date has passed for
your items to be delivered, please contact your Royal Mail sorting Office to
see if they tried delivering while you were out. We are finding more &
more, that they are not always leaving a delivery card. We will also check
wherever possible. Please then let us know including your name and confirming
the delivery address, on the order. This will be required before we send out a
replacement, or issue a refund.
Returns
We accept returns within 30 days from
date you received the item. Please send us a message to inform us of your
intention to return, including the item number and the reason for the return
and we will let you know the process and return address. If there is a
problem with your item please contact us as soon as possible and we will work
with you to resolve the issue as quickly as we can.
Unwanted/Non-faulty Items
Returned items must be “as new”,
complete and in the original, undamaged packaging.
We are unable to accept returns of
unwanted or non-faulty goods after the 30 days.
You must arrange the return of the
unwanted items at your own expense and risk.
A full refund will be made once the
goods are received back “as new” and smoke free in the original, undamaged
packaging. Items returned that do not meet these conditions will be
returned to you and you will be charged for delivery.
Feedback
Customer
satisfaction is very important to us.
If you are
happy with your item and the service you received, please leave us positive
feedback and we will do the same for you.
If you are
not happy with your item or our service, please do not leave negative feedback
before contacting us. We guarantee that we will rectify any issues and
show you that we are a caring reputable seller. We want you to be
completely satisfied with your transaction with us. It is our aim to serve
every customer to the highest standard possible at a competitive price.
Office Hours
08.00 –
18.00 hours Monday to Friday
Posting
days are Monday to Friday.