1. Do you ship to my country? What carrier do you use?
We use SpeedPAK, China Post, all the packages would be sent with fully traceable tracking number.
| Carrier | Average Transfer Time | Countries Applied |
| SpeedPAK | 15-25 Working Days |
Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Russia, Spain, Sweden, Switzerland, United Kingdom, United States |
| China Post (R Series) | 7-14 Working Days |
Indonesia, Israel, Japan, Korea, Malaysia, Philippines, Singapore, Thailand, The United Arab Emirates |
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2. Can you declare a lower price on the package?
Yes. We mark packages in a lower price (under $20) in default. We use Model Car as a common description to avoid sensitive information.
3. Is the product new and sealed?
We only provide products in 100% new condition. (Please note that most boxed figures are not factory-sealed with shrink plastic film, but all of them are brand new)
4. Can I return the product if I don't like it?
Because of the high requirements on M.I.N.T packaging condition, please know that we do not accept returning unless the product has severe defects / shipping damage beyond repair after the package is opened. Please consider thoroughly before purchase.
5. What if I receive a defective product?
The supplier would be responsible to provide after-sale service and product quality control. If you receive a defective product, please contact us, we would communicate with our suppliers and help you resolve it.
6. Can pre-order be cancelled if I change my mind?
Yes sure, please contact us if you want to cancel your order. If the cancellation is requested within 14 days, we would give you a full refund.