WARRANTY & RETURNS
Our customers' satisfaction is our main goal. We stand behind all the products we sell.
If you have any concerns, please contact us via email and give us a chance to address your concerns. We strive to make all our customers happy with our service, and we always do our best to make sure that all our customers feel cared for. That is why we kindly request that you discuss all matters with Customer Service before you leave any negative feedback. We thank you in advance for that consideration.
Not happy with the product purchased?
If the item purchased is the correct one but you are not satisfied with your purchase, simply contact us within three (3) Calendar days from the receipt of your order and we will issue a Return Authorization and refund the sell price of the item returned (Shipping Fees not included). Please write NOT HAPPY WITH THE ORDER PURCHASED on the Subject line of your email and include the Order Number or your purchase. An agent in our Customer Support Department will contact you either via email or by phone to arrange for the return of the order purchased and refund of the sell price.
Any returns must be received exactly as shipped, in their original packaging and still wrapped in plastic with the factory seal, if shipped in such condition. We do not accept any returns purchased from us in new condition and then used, even once. All returns will be inspected prior to any credit being issued. International customers are also responsible for any additional duties, taxes, brokerage, and insurance fees that may be assessed for returned items shipped internationally. Such expenses will be deducted from amount refunded
Received a Wrong or Damaged order?
We immediately replace any wrong item shipped or any item lost or damaged by our shipping carriers at no extra charge to you. Simply contact us or call our Customer Service within two (2) business days from receipt of your order. If sending an email message, please write WRONG ITEM RECEIVED or DAMAGED ORDER RECEIVED on the Subject line of your email and include the Order Number or your purchase. An agent in our Customer Support Department will contact you either via email or by phone to arrange for the immediate replacement of the order wrongly received or damaged while in transit. If a replacement is no longer available, we will issue a full refund of the amount paid (Shipping Fees included) of the order purchased and refund of the sell price.
In case of Damaged package by the shipping carrier, it is strongly recommended to inspect the package upon receipt and in presence of the shipping carrier driver when possible. This helps speed up the claim process against the shipping carrier and allows us to ship replacement (if available) as quickly as possible.
In order to file a claim with our shipping carriers for damaged or lost items, all orders damaged by our shipping carriers must be placed inside the original packaging exactly as they were shipped to you. This is because our shipping carrier may send an inspector to pick up the damaged package for inspection before issuing refund.
Auction Cancellation Policy
eBay's policies are rules and guidelines that help to create a safe, fair and enjoyable trading environment for all eBay members. As a buyer, you are responsible for reviewing and understanding eBay’s policies, as well as all applicable laws and regulations as outlined in the eBay User Agreement. Bidding or purchasing at Buy-it-Now price any of our auctions or purchasing any of our eBay Store items is a commitment to purchase such item as advertised!
Got Golf USA will charge a $12.00 Cancellation/Restocking fee for each auction/eBay store item cancelled when buyers request cancellation due to personal reason or mistake.
Manufacturer Warranty
Should your merchandise be damaged through defect or otherwise, we'll be happy to facilitate replacement for you under the manufacturer's warranty guidelines. Please note that we do not offer any special warranty above and beyond the manufacturer warranty on any product we sell.
Most golf manufacturers require International buyers to send their defective item back to the original seller to facilitate the prompt replacement/repair of such item. International buyers are responsible for all applicable shipping charges and duties required for the repair/replacement of item under warranty. Therefore, please contact us if the issue is something that falls in the manufacturer's warrant and we will assist you to find the best and quickest way to facilitate the return/exchange of the defective item. |