RETURNS POLICY

Non-Food items: If the item is damaged upon arrival, please contact us with photographs. We will coordinate with you to arrange the return of the item and either a full refund (excluding shipping costs) OR replacement of the item.

Food items: Not liking the taste of the item is not a fair reason to return it. We will only accept return of food/drink items if the item was unreasonably damaged/opened during transit, or if it has somehow spoiled/expired.

Chocolates: Melted chocolate is not a fair reason to return an item. Please keep in mind that chocolates may melt during transit, because, whilst it may not be summer in your country, it may be summer here in Japan.

SUPPORT

Please contact us any time via eBay to ask questions or for any kind of support. We are a very small operation of a husband and wife, so please be patient while we do our best to assist you.

FEEDBACK

We expect all buyers to contact us before submitting negative or neutral feedback. If you have a complaint or concern, please communicate with us before leaving anything but positive feedback. The satisfaction of our customers is our highest priority. We always do our best to resolve all issues, so please give us the opportunity to do this.