SHIPPING:
- Ships in a sturdy box and secured with quality
packing materials. We never ship using things we find laying around
the house or office. We may recycle one of the manufacturer boxes we
receive, but the interior packing materials are always bought from
supply companies.
- DOMESTIC AND INTERNATIONAL SHIPPING
SALES TERMS:
- All items sold are brand new in factory sealed packaging unless otherwise noted in the listing title or description.
- We
do our best to check each item before it ships out for external damage
to the collectable outer box/package. While we do our best to send out
items without major denting, warping, loose figure inside, etc, please
know we cannot control how a manufacturer makes or fabricates their
outer package/box.
- Every item shipped out is in the most
mint condition we feel is satisfactory (and as long time sellers, we are
picky so it's a good bet you will be happy). If damage occurs (hope it
does not) it is always caused by the delivery company during transit.
If a package is sold listed as "dented" "imperfect" it means we pulled
those aside to offer them. If we do not note that, you are being
shipped a near perfect item.
- Please know if an item
arrives damaged, please know we did not ship it that way. Please
contact us directly to work out a solution. We work with everybody.
- Video games,
music, movies that are opened and defective are eligible for a
replacement. Just document to us what the issue is and we will discuss
what to do in terms of refunds and replacement.
- If you email us
to discuss a problem, issue, concern or just want to ask questions
please give us until the end of day to get back to you. We promise to
respond as quickly as we can but some days we are busy shipping and
expediting orders and we can't respond right away. We do care, so know
we will respond asap.
Unlike
other sellers who will tell you no refunds or a restock fee will be
charged upon cancellation/returns, we do not play that game. This is a
customer friendly business that knows without you we would not be able
to exist. Please, please, please give us first chance to fix a problem we will work with you.