After the auction ends, please email your telephone number to us, this is required so the shipping company contacts you to arrange for delivery.

Only shipping within the U.S., exclude shipping to Alaska/Hawaii, Puerto Rico,Guam,Saipan,APO/FPO, US Protectorates, PP Box. Items will be shipped the same business day when payment was completed by 11:00 am PST. Any payments received after 11:00 am PST, will go out on the second business day.

Normally delivery time takes 1 to 7 business days. If you still haven't received your item after 7 business days, please contact us immediately, we will track your order for you.

The Elegant Home Supply is the best place to buy products online. We stand behind our products and guarantee your satisfaction with every order.

1.The following items may be returned for a refund:

Defective merchandise.

Merchandise that was misplaced or was not shipped correctly.

Merchandise that has not been removed from its original packing.

2.If your items arrives broken please follow instructions below:

Inspect all shipments upon arrival and before signing delivery receipts.

If there is damage, you must refuse the order describe the damage on the delivery receipt. Simply write items arrived damaged.

If the shipment is accepted and no damage is noted on the receipt, we reserve the right NOT to refund or replace your item/items.

Returns and cancellations not due to damage. If you are unhappy with your purchase, please contact us within 7 days. Please note there will be a 20% restocking fee and the buyer is responsible for all shipping and handing charges.

3.The Elegant Home Supply is not responsible for any labor costs incurred as the result of wrong or defective parts. Finally, merchandise must have not been damaged in freight transit.

4.If the item is defective or damaged, we will issue credit in full OP send you a replacement protect if it's still.

Customer satisfaction is very important to us. If you have any problem with your order please contact us and we will do our best to make you satisfied, sent message on eBay to us before leaving any Neutral or Negative Feedback, then we will do our best to solve problem for you, we guaranteed that your issue will be solved quickly.

As long as you are happy with your purchase, please leave a Positive Feedback for us. Your feedback and DSRs are very important to us as better DSR scores affects our search placement on eBay. We will leave a positive feedback for you when payment completed automatically.

Monday to Friday, 9:00 am - 5:00 pm PST. The Norshower observes the following holidays:

1.New Year Day, January 1

2.Easter Sunday