1- ONCE YOU RECEIVE YOUR PRODUCT PLEASE MAKE SURE YOU CHARGE THE CASE IN FULL WITH THE EARBUDS IN IT, IF THE EARBUDS ARE BLINKING WITH A BLUE LIGHT THAT MEANS THEY'RE NOT TOUCHING THE CHARGING SLOTS OF THE CASE, WITH A SLIGHT TOUCH PUSH IT DOWN A BIT TILL THE BLUE LIGHT TURNS OFF AND YOU BARELY SEE A RED LIGHT
2- ONCE THE CHARGING CASE IS FULLY CHARGED AND THE EARBUDS ARE CHARGED, PULL BOTH EARBUDS OUT OF THE CASE AT THE SAME TIME, IF THEY'RE BOTH BLINKING IN BLUE WAIT FOR FEW SECONDS TILL ONE OF THEM STOPS BLINKING, IF ONE OF THEM STOPS BLINKING THAT MEANS THE TWO EARBUDS PAIRED TO EACH OTHER AUTOMATICALLY, IF WHEN YOU PULL THE EARBUD FROM THE CASE IT DOESN'T BLINK YOU NEED TO HOLD THE POWER BUTTON OF THE EARBUD FOR FEW SECONDS TILL IT STARTS BLINKING IN BLUE..
3- GO TO YOUR PHONE, MAKE SURE YOUR BLUETOOTH IS TURNED ON, THEN SCAN FOR DEVICES, ONCE SCAN IS COMPLETE LOOK UNDER THE LIST OF " AVAILABLE BLUETOOTH DEVICES" FOR F9, CLICK ON F9, THEN YOU WILL BE ASKED IF YOU WANT TO CONNECT TO IT, CLICK YES... THAT'S IT FOLKS, YOU'RE CONNECTED.... ENJOY YOUR STEREO HD SOUND QUALITY!
4-IF YOU CHANGE THE LANGUAGE BY MISTAKE PLEASE GO TO ANY DEVICE THAT YOU PAIRED YOUR EARBUDS WITH, UNPAIR THE EARBUDS FROM THEM, THEN TURN OFF THE BLUETOOTH OF THAT PARTICULAR DEVICE, THEN PULL THE EARBUD THAT HAS THE WRONG LANGUAGE FROM THE CASE, IF IT BLINKS IN BLUE THAT MEANS IT'S POWERED ON, PUT IT IN YOUR EAR, DOUBLE TAP THE POWER BUTTON TILL YOU HEAR ENGLISH, DO THE SAME FOR THE OTHER EARBUD IF THE LANGUAGE ON THERE IS DIFFERENT!
5- PLEASE DON'T QUICKLY RUSH TO FILE A RETURN, CONTACT US FIRST, FREE RETURNS IF THEY ARE ABUSIVE EBAY ALLOWS US TO DEDUCT 50%, MOST TROUBLESHOOTING IS DUE TO USER ERROR SINCE WE TEST ALL UNITS PRIOR TO SHIPPING THEM, NO UNIT LEAVES OUR LOCATION BEING DEFECTIVE.