Free shipping applies to orders shipped within the 48 Contiguous U.S. States. Most orders ship within a couple of business days. Tracking is included, tracking info will be updated upon shipment.
Additional shipping fees are required for all other locations (including but not limited to):
PO Boxes, APO/FPO address, AK, HI, PR, Guam, Canada, and other countries outside the USA
We will make every attempt to process and ship orders within 2 business days of your cleared payment. We will contact you, should there be a problem or delay with your order. Please allow proper delivery time for your package to arrive.
Orders via UPS Ground arrive within 2-6 business days.
We accept most major credit and debit cards, as well as PayPal.
You may return merchandise to Reckless Car Audio for a refund or exchange within 30 days of purchase.
Refunds
Refunds are available within 30 days of the original date of purchase. All refunds will have a 20% processing fee assessed.
Defective Merchandise
We will replace a defective product with the same item within 30 days of the original date of purchase. If you prefer to exchange your item for a different product, we will issue a store credit for the full price of the item, minus the outgoing shipping costs that were paid to ship the original item to you.
Refunds are also available during the initial 30 day period. Refunds are subject to a 20% processing fee. If you prefer that we simply replace the item, then there will be no fee charged.
If the product develops a problem past the first 30 days, please contact us and we’ll do our best to assist you.
Return Shipping
Return shipping cost (the cost to send the merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping costs.
We will cover all outgoing shipping costs incurred to ship the newly exchanged item to you. The return shipping costs required to ship the item back to our store, are always paid by the customer.
Returning Items
All returned merchandise must be in original condition and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (ie. foam, plastic, wrapping, etc.), accessories (ie. remote, bass knob, wires, etc.), and all instruction manuals. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
