CUSTOMER SATISFACTION: WE WANT ALL OUR CUSTOMERS TO BE 100% SATISFIED WITH THEIR PURCHASES. IF
YOU ARE NOT SATISFIED WITH YOUR PURCHASE, WE WILL BE MORE THAN HAPPY TO
ISSUE YOU A FULL REFUND ON THE ITEM (LESS SHIPPING AND HANDLING FEES.)
WE WILL NOT ISSUE A FULL REFUND ON OPENED OR USED ITEMS. PLEASE RETURN
THE ITEMS IN ITS ORIGINAL PACKAGING.We accept returns within 30 days of receiving your order. All merchandise must be returned in its original condition. We will charge a 20% restocking fee for any merchandise that has been opened. Due to health precautions, we cannot accept returns on Makeup, Skincare and Hair care products. We are not responsible for the shipping cost to return an order.
Although shipping is free when shopping at ScentedDiva, any orders that are returned to us due to a package being unclaimed or undeliverable because of a wrong address, we will charge $5.95 to resend the package. If at this point you request a refund, we will refund your payment minus $5.95.
To ensure your return is processed, please include the following information:
Ebay User Name ,Full Name, Phone Number, Reason for returning your order
All returns must have a tracking number. We are not responsible for the return package until the tracking number is marked as "delivered" to our facility. Once received, please allow 5 business days for your return or exchange to be processed.
WE WILL REFUND 100% COSTS OF PURCHASE IF THE ERROR WAS MADE ON OUR SIDE.
PLEASE
WHILE PLACING THE ORDER MAKE SURE YOUR ADDRESS IS CORRECT BECAUSE WE
DON'T PUT ADDRESS MANUALLY WE DIRECTLY PRINT SHIPPING LABELS FROM EBAY.
SO THE PACKAGE WILL BE SHIPPED THE ADDRESS PROVIDED BY YOU ON EBAY.
THANKS FOR UNDERSTANDING.
IN CASE OF ISSUES - PLEASE CONTACT US BEFORE CONTACTING EBAY. WE WILL RESOLVE ALL YOUR ISSUES.
THANKS FOR UNDERSTANDING.