- 30 Days No Quibble Returns Policy for 100% customer satisfaction.
- Among the lowest prices you can't find anywhere with brand new products added every week.
- Dedicated customer support with less than 3 hours response time to messages on working days, however depending on the time of the year it may take up to 24 hours excluding public holidays.
- Guaranteed next day delivery service is also available.
- We accept all payments by eBay to keep our customers safe & secure.
At Fashion Fateek, we strive to provide our customers with the best shopping experience possible. However, we understand that occasionally issues may arise. If, for any reason, you are not completely satisfied with your purchase, we kindly request that you reach out to us before leaving feedback. We value your feedback and want the opportunity to make things right.
We appreciate your attention to detail when it comes to seller ratings. Your positive feedback is greatly appreciated and motivates us to continue delivering exceptional service. If you have any concerns or questions, please don't hesitate to contact us. We are here to address any issues and ensure your complete satisfaction.
Before leaving negative feedback, we kindly request that you give us the opportunity to resolve any issues. We are here to assist you and find a satisfactory solution. Please reach out to us so that we can address any concerns you may have. Communication is key in resolving any problems, and we are committed to ensuring your complete satisfaction.
Thank you for choosing Fashion Fateek. We appreciate your trust and value you as a customer. Your feedback helps us improve our services and ensures that we continue to provide the best possible shopping experience. Please don't hesitate to contact us if you have any questions or need assistance. We are here to help and make sure you have a positive experience with us.
Post within United Kingdom
If you have paid for standard delivery, we send all of standard parcels by Royal Mail 2nd class small Packet, Royal Mails estimated UK delivery time is 3-5 working days after dispatch, although it may take an extra few days due to Royal Mail delays (like weekend or bank holidays).
we also offer shipping services:
Royal Mail 1st class
Royal Mail 1st class recoded
Royal Mail Next day Special delivery
International post:
If you have paid for standard delivery, we send all of standard parcels by Royal Mail international economy service, Royal Mails estimated delivery time is 2-3 weeks after dispatch, although it may take an extra few days due to Royal Mail delays (like weekend or bank holidays).
we also offer recoded express service for more information please check "Postage and Payments"
We want you to be completely satisfied with your purchase from us. However, if for any reason you are not, please reach out to our customer support team through the eBay Messaging System. We offer a 30-day, no-questions-asked return policy. You may return an item for a refund within 30 days of receiving it, as long as the item is unworn, with all tags and labels still attached, and in its original packaging.
For hygiene reasons, we kindly ask that you try on undergarments like bras, lingerie, swimwear, vests, and underwear items over your own undergarments. Please refrain from removing the seal, as doing so may result in a declined refund.
To ensure a smooth refund process, please repack the item in its original packaging with the labels and tags still attached. Additionally, include a note with your eBay ID and contact details to prevent any unnecessary delays in processing your refund.
Once we receive the returned item, we will process the refund promptly. Please allow up to 72 hours for the refund to reflect in your account. Please note that if the return is not due to any fault on our part, we are not responsible for the postage cost incurred when sending the items back to us.
Your satisfaction is important to us, and we appreciate your cooperation in following our return policy guidelines. If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to help and ensure that you have a positive experience with us.
