FAQ's
Do you allow pick up of items and if so, when can I collect?
Yes,
we allow pick up of our items between the hours of Monday to Friday
between 9-5pm by prior arrangement once you have made your purchase.
How do you pack items?
We
have a background in packing very fragile items so know exactly how to
ensure your package arrives in undamaged condition. Buying online can be
easy and convenient, but when things go wrong, it can be highly
stressful and frustrating dealing with a lost parcel, damaged item
and/or re-deliveries. We take the stress out of purchasing online by
quick order dispatch, using Australia Post for convenience and
reliability, by using a fully tracked freight service so you can know
where your parcel is along the process, and by packing items carefully
and professionally to avoid damage. 95% of the packing materials we use
are pre-used (but clean and like new) and are sourced from a local
business to save them from going to landfill and recycling.
If I want to purchase multiple items, would you be able to offer a discount?
Most
of the time we are able to combine the postage and also offer a
discount on the cost of the items, but this very much depends on the
item and if the item is already on sale or part of an existing or
current promotion. However,
in order to get the maximum discount we can offer, you must contact us
prior to purchase. This is because we pay fees on both the items and the
postage charged, meaning the discount will be less due to the fees
charged.