1.We aim to process your order within 1 working days once we receive clear payment confirmation. If for any reason you wish to cancel the order please use guidance from eBay or contact us director ASAP.

2.Tracking details (if available) for your item will be available or email to you once the item has been dispatch.

3.Before confirmation an order please ensure your delivery address and contact number is correct. We are unable to change this address for your own safety once the order has been placed.

4.In unforeseen circumstances if there are delays to your shipment, although we will try to inform you in time but hold no obligation towards any direct or indirect loss that may occur.

1.Please freely contact us to find solution by ebay message before you open a return/case. Communication always is best way to solve problem.

2.We accept any return in 30 days that we promise.

3.If item is defect or wrong when it deliver, we will pay for the shipping fee after buyer show the shipping invoice. If any item is found to be missing parts or damaged please contact us via the "Contact Seller" option within 14 days of delivery so that we can provide you with the details on how to resolve your issue.

4.Please note that for all returns deemed unsuitable, we are not responsible for the return shipping and are unable to refund this cost. If buyer return it just because buyer don't like it or bought a wrong item, buyer should pay for return shipping fee.

5.Please do not ship any goods to any address without our authorisation as it might lead to you not receiving your refund. Please do not initiate a return without our authorisation as this could result in a delay in issuing your refund.

6.Please never return the parcel without agreement, if you don't get RMA NO. from us, it is no possible for us to get the parcel. and we will take no further action for the return.

1.We want you to be satisfied with your purchase. However, if you have any issues regarding your order, we have a dedicated customer service centre who will be delighted to help and resolve any issues that may arise.

2.We strive for 100% customer satisfaction at all times. If you are not satisfied with your purchase or experience with our company, please do not hesitate to contact us. We will do our best to resolve this for you.

3.Please check Business Seller information or email through the eBay messaging system. You will need to select the "contact the seller" option (found on your eBay Order). We aim to respond within 24 hours.

1.My item has reached me damaged/faulty/missing parts, what should I do now?

In this unlikely event, we advise all customers that any issues must be communicated within 14 working days of the delivery taking place. Please CONTACT US at your earliest convenience by using the contact seller option.
To ensure quick resolution, please attach photos and part numbers (if applicable) on first contact. This can be done using the "attach photos" tab located underneath the message box.
We aim to respond to all emails within 24 hours and will do all we can to resolve any issues as efficiently as possible.

 

2.When will I receive my order?

We aim to dispatch within 24-hours, on average delivery takes 3-5 working days although larger items can take up to 5-8 working days from date of PAYMENT. Once your order is marked as dispatched your tracking number will be sent via email so you can track delivery of your consignment online at any time.
For larger items- the courier requires pre delivery notice. To ensure a smooth delivery, we should encourage customers to enter a valid contact number during checkout.