Damaged/Incorrect Goods:
If you need to return an item due to an error we have made or because your item is damaged, please contact our team within 7 working days* who will resolve this with you (*this varies per courier). It is highly important that you check your goods as soon as they are received.
Faulty Goods:
If your item arrives faulty, you must report it to us within 24 hours. The item can then be collected and refunded or replaced. Any items reported as faulty outside of this time frame will need to be dealt with under the warranty. Please contact our team via phone or email who will advise on the warranty procedure, or visit the product in question on our website where the warranty procedure is explained online.
Once any return is received back we will process it within 7 days.
Returns Address:
IDS Online Corp ( RHCN216 )
2A Corn Road ,Dayton NJ US 08810