Delivery and handling fees (where applicable) will be advised on the Postage and Payments tab as well as at the checkout, prior to you completing your transaction

Delivery will be made to the address specified in the purchase order. KitchenAid only delivers orders within Australia and do not deliver to PO Boxes.

Deliveries will generally take 7 to 14 days to arrive. If you need to change the delivery address, please contact Customer Service as soon as possible and we will do our best to redirect your order. However, we will not be liable for any loss you or any third party suffer as a result of our inability to execute your request to change the delivery address.

Deliveries are made using third parties. As such, we cannot commit to an exact delivery date or time. You will, however, be provided with a track and trace link once your order has shipped, which will provide an estimated delivery date and details of how and when to contact us to follow up on the status of your order.

A signature on delivery may be required so please ensure to provide an address where we can reach you.

We may withdraw or suspend from sale any product displayed on the eBay KitchenAid Official website, either temporarily or permanently. If we withdraw or suspend from sale a product after your payment has been processed, we will contact you and provide you with a full refund of any money paid.

KitchenAid Australia reserves the right not to honour any incorrect prices displayed on the eBay KitchenAid Official website made by genuine human or system error.  If your order is affected by such an error (which may include an error in description, price or otherwise), we will contact you, and cancel or reject, and refund the value of, that part of your order affected by the error.  Alternatively we may agree with you to place your order on backorder, for delivery once the product becomes available.

KitchenAid Australia has made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products, however we cannot guarantee that your screen's display will accurately reflect the colour of the product on delivery.

Delivery and handling fees (where applicable) will be advised on the Postage and Payments tab.

If you have received your order and you wish to return it, you must return the item within 30 days after receiving it with the packaging unopened. If you return your item in accordance with this criteria, we will refund you the purchase price (not including any delivery costs) using the same payment method as the original payment method. The postage cost of the return is your responsibility and will not be refunded or reimbursed by KitchenAid.

Other than set out above, no other cancellations or changes to orders will be accepted, unless otherwise provided for under our Delivery Policy or agreed to by Customer Service. In this case you will need to return the product to get a refund (the postage cost of the return will be your responsibility and will not be refunded or reimbursed by KitchenAid unless expressly agreed.)

We have the right to cancel your order and refund any money paid using the same payment method as the original payment method if we cannot contact you, using the contact details provided by you.

If you place an order and the product is out of stock, we will contact you and refund you the price paid for any products we are unable to supply.

If we withdraw or suspend the sale of any product displayed on the eBay KitchenAid Official website, either temporarily or permanently, after your payment has been processed, we will contact you and provide you with a full refund of any money paid.

Please report any damaged deliveries within 48 hours of receipt by contacting us on Contact Seller. If in the unfortunate event your item arrives faulty, please contact us on Contact Seller.

Notice under Australian Consumer Law for Australian purchasers:

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. In addition, refurbished parts may be used to repair products presented for repair under warranty.

In addition to the rights and remedies afforded to Australian consumers under the Australian Consumer Law, KitchenAid Australia provides a warranty on the products it sells. The warranty period, terms and conditions vary by product – please see the Specifications tab for details of the warranty for this product.

Replacement or repair of a product under warranty does not extend or restart the warranty term.

For service enquiries or further warranty information, please contact our Customer Service.

KitchenAid Australia excludes to the fullest extent lawfully possible, all implied terms and warranties, whether statutory or otherwise, relating to purchases made under this Returns and Refunds Policy.

Except to the extent provided for under Australian Consumer Law, we will not be liable to you for any special, indirect or consequential loss or damage (including loss of profit or opportunity or damage to good will) arising out of or in connection with the products sold under this Returns and Refunds Policy or this Returns and Refunds Policy itself, whether in equity, common law or pursuant to statute or otherwise. Further, KitchenAid Australia’s total liability arising out of or in connection with the sale of products under this Returns and Refunds Policy, will not exceed the total price paid by you for the purchase of the product which is the subject of any claim.