CONTACT US

We are committed to providing every customer with a friendly and helpful service.

 

If you do need to get in touch, please use the contact seller option, 

 

We answer all messages within 24 hours, 7 days a week.

 

If for any reason you were not 100% satisfied with your purchase or shopping experience with Shoe Directory then

 

please let us know, we strive to provide excellent service and welcome feedback from customers.

 

PAYMENT

 

All payments are taken through eBay's managed payments system.

 

Payment options include Visa, Mastercard, American Express, Paypal, Apple Pay and Google Pay.

 

Please note if you have a query regarding payment methods please contact eBay directly, we are only able to confirm payment has been

 

received and,  where applicable, refunds have been authorised.

 

 

DEIVERY

 

 

Customer satisfaction is our priority, therefore we send out every UK order via a tracked service.

 

All orders received before 3pm will be dispatched the same day. (Monday - Friday - Excluding Bank holidays)

 

Free postage - This service is estimated to arrive with you in 2 - 5 working days, please note this is not guaranteed and will be slightly longer during busy periods.

 

£1.99 - This service will be delivered on or before the second working day after your order has been dispatched.

 

 

RETURNS

 

.We offer a 30 day return policy. 

 

All items must be returned in an unused, unworn condition with all original tags and packaging (including shoe boxes) intact. 

 

If the item is returned with signs of use, missing tags/packaging then your return will NOT be processed.

 

1 - Find the item in your purchase history

 

2 - Select your reason for return