This is your all-in-one, real-world,
full-colour guide to connecting, managing, and troubleshooting modern
devices and systems in authentic IT scenarios. Its thorough instruction
built on the CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) exam
objectives includes coverage of Windows 10, Mac, Linux, Chrome OS,
Android, iOS, cloud-based software, mobile and IoT devices, security,
Active Directory, scripting, and other modern techniques and best
practices for IT management. Award-winning instructor Cheryl Schmidt
also addresses widely-used legacy technologies--making this the
definitive resource for mastering the tools and technologies you'll
encounter in real IT and business environments. Schmidt's emphasis on
both technical and soft skills will help you rapidly become a
well-qualified, professional, and customer-friendly technician. Learning
Objectives and chapter opening lists of CompTIA A+ Certification Exam
Objectives make sure you know exactly what you'll be learning, and you
cover all you need to know Hundreds of photos, figures, and tables
present information in a visually compelling full-colour design
Practical Tech Tips provide real-world IT tech support knowledge Soft
Skills best-practice advice and team-building activities in every
chapter cover key tools and skills for becoming a professional,
customer-friendly technician Review Questions--including true/false,
multiple choice, matching, fill-in-the-blank, and open-ended
questions--carefully assess your knowledge of each learning objective
Thought-provoking activities help students apply and reinforce chapter
content, and allow instructors to "flip" the classroom if they choose
Key Terms identify exam words and phrases associated with each topic
Detailed Glossary clearly defines every key term Dozens of Critical
Thinking Activities take you beyond the facts to deeper understanding
Chapter Summaries recap key concepts for more efficient studying
Certification Exam Tips provide insight into the certification exam and
preparation process