RamsdensDirect is the online trading name of Ramsdens Direct Limited. A family owned and run company we have been serving the people of Yorkshire for over 25 years from our high street retail sites. Our main product focus is Children's Toys and Nursery Goods; however we also sell vast range of other products including house wares and electrical goods. With our own warehousing and wholesale operation we have the ability to source the best products at the lowest prices. Whilst our product lines are many and varied our aim is always the same, to provide our customers with a high quality product at a price considerably lower than they can find elsewhere. This is reflected by the fact that many of our products carry the biggest brand names in the marketplace. In 2003 we decided to offer our products to a much wider customer base and so the RamsdensDirect website was launched. We hope customers both new and old will satisfied with both the shopping experience and the products supplied by this site. Rest assured that we are well established 'bricks and mortar' company with years of trading experience. Please feel free to contact us if you have any questions or comments about our products, service or this site: Correspondence Address and Registered Office Ramsdens Direct Ltd. Unit 20 Claycliffe Business Park, Cannon Way, Barugh Green, Barnsley S75 1JU. Company registered in England and Wales No: 5442673 V.A.T. Number: 859 5443 79

Ways to purchase from our Ebay Store 1. Over 99% of our Ebay customers choose to pay us via PayPal. This is our preferred method. Its fast, easy and secure and offers you as the buyer most protection. Your Ebay transaction details are automatically updated and our system immediately know your item is paid for and cleared for dispatch. You do not need to have a PayPal account to pay by this method as PayPal can be used simply as a gateway to process your debit / credit card online. 2. Credit / Debit card over the phone are accepted. Please phone to make a credit / debit card payment directly to one of our sales team. Upon completion of payment your eBay payment record and feedback will be updated in the same way as if you had paid by PayPal.

DPD Local Deliveries: This service is a NEXT WORKING DAY SERVICE (ie: no deliveries at weekends or bank holidays) and requires a signature on delivery. Tracking information will be texted / emailed upon dispatch and updated on the day of delivery with the delivery time-slot. A calling card will be left if no one is home to accept the delivery with a number to call to arrange re-delivery. Please reply promptly to these cards to avoid the parcel being returned to us. IMPORTANT: This service is only available to mainland UK addresses, for off-shore addresses (N.Ireland, Channel Islands, Isle of Man, Isle of Wight and Scottish Islands) Royal Mail Standard parcels will be used, delivery to these locations can typically take up to 7 days. ROYAL MAIL Deliveries Typically take 3/4 days using their Parcel system. This service is used for smaller items under 2KG. This service is available to all UK addresses.

Returns Policy: Unwanted Goods We want you to be satisfied with all purchases you make from Ramsdens Direct. Therefore you may return any item purchased from us for any reason within 30 days of receipt and receive a full refund for that item. All items returned must be in their original unspoilt condition, complete with all packaging and documentation. We recommend when returning items to us that you use a traceable service as we can not accept responsibility for items not received by us. Please note that postage costs are direct costs and as such are the customers responsibility, we will only refund the purchase cost of the item(s) Faulty Goods In the unlikely event that you receive faulty goods from us then we will either refund in full or replace the faulty parts / item free of charge. Please contact us and we will endeavour to resolve your problem as quick as possible. IMPORTANT: Please email or telephone us prior to returning any products (for whatever reason) and obtain a Returns Authorisation Number. This will ensure your return is dealt with swiftly and appropriately. Your statutory rights are not affected. Returns Address Ramsdens Direct Limited Unit 20 Claycliffe Road, Cudworth, Barnsley. S75 1JU

We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.