Return & Refund Policy

We are dedicated to providing exceptional service and support. If you need to return an unused product purchased through our eBay store, we've made the process straightforward and transparent to ensure your peace of mind.

1. Purchase Source: Returns and refunds are available exclusively for items purchased directly from our eBay store.
2. Restocking Fee: A 5% restocking fee may be applicable to returned items, unless the product is defective.
3. Return Window: Initiate a return by contacting our customer service within 30 days from the shipment date.

Requirements for a Refund

To ensure a smooth return process and eligibility for a refund, please adhere to the following guidelines:

1. Resalable Condition: All returned items must be in a condition suitable for resale.
2. No Damages: Products must be free from any damages, scratches, or defects.
3. Uninstalled: Items must not have been installed or used.
4. Original Packaging: Return the item in its original manufacturer packaging, including all manuals, accessories, and packaging materials.
5. Free/Gift Items: Any free or gift items that were included with the purchase must also be returned.
6. Packaging Integrity: Ensure there are no writings or labels on the original manufacturer packaging.

Shipping Instructions for Returns

1. Traceable Shipping: Return packages must be sent via a traceable shipping method such as FedEx or UPS. Please avoid using USPS.
2. Freight Equipment: Freight-bound equipment must be returned via freight carriers. If you are unsure about the return method for your products, please contact us through the eBay mail system.
3. RMA Number: All items must be returned with their assigned Return Merchandise Authorization (RMA) number if applicable.

Our goal is to provide you with a seamless return experience. For any questions or assistance, our customer service team is here to help. Thank you for choosing us!