Vax Upright Carpet Cleaner Rapid Power 2 Reach CDCW-RPXL Corded BOX DAMAGED

Delivery Charges

All orders come with free delivery.

Receiving my delivery

You can communicate with our courier via their app to arrange a suitable time. Alternatively our courier will leave a contact card with their details, so you can call them directly to rearrange a suitable time when you are home.

Delivery Dispatch

Goods are usually dispatch within 2 working days of receiving cleared payment. We will keep in touch, letting you know what stage your order is at, once we hand the item(s) off to our courier they will continue to communicate with you until the items are delivered.

Delivery Address

Orders will only be sent to the address registered with or supplied by eBay at the time of placing the order.

Cancelling an order

We are unable to stop orders once they have been placed. Once you are in receipt of the item please contact us for a collection to be arranged and a refund processed.

Returning an order for change of mind

You will need to contact us to arrange return. We accept returns up to 30 days after purchase. Once you have submitted your request we will be in touch to arrange collection for you.

Faulty Machine received

Please contact us before leaving feedback, we would like the opportunity to resolve this matter.

Wrong item received

In the event you have received the wrong order or an unsuitable substitute, we are sorry and we would like to resolve this matter. Please contact us and our team will be in touch to arrange collection.

Exchanging an item

We cannot exchange your item, but if you decide to return your item(s) you can order your desired item as a new order.

Getting a refund

Once we have received your item, you will receive your refund within 5 days.

Placing an Order

Q How do I place an order?

A Simple! you can add the item (s) to your basket as a buy now item. During the process make sure you provide us with your Correct delivery address as this cannot be amended once the order has been placed. We will keep in touch with you.

Q How do I know what condition my items will be in?

A We only sell new product from our Vax eBay store.

Q What if there is no buy now button?

A We will be temporarily out of stock, if we get more in we will update our listing ASAP and the button will become available.

Q Can I reserve an item?

A Our items are all buy now, therefore you will need to complete all steps in the purchase process to guarantee the items yours.

Q It the price goes up or down is my purchase affected?

A No, once you have completed at the checkout the price paid is fixed, any increase in price will not be checked and in the same way any reduction in price will not be passed on.

Q Can I amend my delivery address?

A We are sorry we are unable to change your delivery address once the order has been placed.

Payments

Q Do prices include VAT and will I get an invoice?

A Yes all prices include VAT, Our VAT number is GB747878269. An invoice can be requested once you have made your purchase.

Q How can I pay for my order?

A You can pay with all eBay Managed Payments Supported methods: Credit or Debit card, Paypal, Google Pay & Apple Pay.

Placing an Order

Q Can I order outside the UK?

A We can only support orders placed within the UK to be delivered to the UK.

Q What Courier do you use?

A All our delivery's are completed by Yodel. All orders will be provided allocated tracking details for you to track and manage your delivery.

Q How will I know my delivery has been dispatched?

A We will keep in touch, letting you know what stage your order is at, once we hand the item(s) off to our courier they will continue to communicate with you until the items are delivered.

Q Can I contact the Courier?

A You can keep in touch with Yodel using their app.

Q How long will it take for my item to be delivered?

A We will get items to you as soon as we can. Most are received within 3 working days but some can take a little longer so we ask for you to allow up to 2 working days for your order to be fully delivered.

Q How much do you charge for delivery?

A All orders come with free delivery.

Q What if I can’t be home for my delivery or want to change my delivery date?

A You can communicate with our courier via their app to arrange a suitable time. Alternatively our courier will leave a contact card with their details, so you can call them directly to rearrange a suitable time when you are home.

Q Can I cancel my order before I have received it?

A We are unable to stop orders once they have been placed. Once you are in receipt of the item please contact us for a collection to be arranged and a refund processed.

Returns

Q How do I return my order if I change my mind?

A You will need to contact us to arrange return. We accept returns up to 30 days after purchase. Once you have submitted your request we will be in touch to arrange collection for you.

Q How do I return my order if it is faulty?

A A Please contact us before leaving feedback, we would like the opportunity to resolve this matter.

Q I have received the wrong item, what shall I do?

A In the event you have received the wrong order or an unsuitable substitute, we are sorry and would like to resolve this matter. Please contact us and our team will be in touch to arrange collection.

Q I want to exchange my item as I have changed my mind?

A We cannot exchange your item, but if you decide to return your item(s) you can order your desired item as a new order.

Refund

Q How do I request a refund?

A You will need to contact us and we will honour a refund up to 30 days after purchase. Once you have submitted your request we will be in touch to arrange collection for you.

Q When will I get my funds back?

A Once we have received your item, you will receive you refund with 5 days.

Warranty Information

Q What warranty comes with my purchase?

A Our machines come with different warranties. We will always ensure we detail this within our product description for you to see at the point of purchase. To activate you warranty with us we will need to record your machine serial number found on your ratings label, this will be requested from your after making your purchase.

Q Do I need to register my machine for warranty ?

A No. We will automatically register your machines warranty and send you the confirmation.

Q What steps will I be asked to take if I contact you after the 30 days?

A A If you contact the Vax customer service team, you will be asked for the serial number of the machine you are contacting about. This is found on the silver ratings label on the main body of the machine. it is worth having the machine with you at the time of contact.

Product Issue Support

Q What do I do if I have had my order for more than 30 days and I have a problem?

A We are here to help, send us a message through eBay. To speed up our response please include your order number, Machine serial number and an outline of your query.

Vax Outlet eBay store is a trading name, and an official operation for Vax Limited.

Vax Outlet sells brand new products which all come with a full warranty of up to 2 years. All products are in original and unopened packaging.

Vax is Britain’s leading floorcare brand and the only UK brand that caters for all your home cleaning needs. Its uniquely wide product range offers everything from vacuum cleaners, steam cleaners, carpet washers and pressure washers, as well as air treatment, steam irons, radiators and cleaning solutions.

Although probably best known for its iconic orange tub, launched in 1979, Vax is constantly updating and introducing new and innovative products with the consumer in mind. Whether deep cleaning or getting rid of the occasional mess, Vax has a product that’s right for the job.

Where it all began

Vax was founded in 1977 by British entrepreneur, Alan Brazier, in his home town of Droitwich, Worcestershire. After winning a contract to clean Newport Pagnell service station he soon realised that the carpet cleaning equipment available – boiling water and a board to scrape off the grease – needed improvement. So he set to work on his first prototype. The forerunner to Vax’s iconic orange tub, it was made with a water heater, a shower pump and a milk churn.

After some time spent honing his design, he created a unique three-in-one machine that could wash, suck up spills, and vacuum carpets. He patented his invention and decided to manufacture it himself. The Vax 101 was truly innovative for its time and became the best-selling vacuum cleaner in the UK in less than 8 years.

A global market leader

After cleaning up the UK market, Vax started to take its business overseas. By 1995 you could buy a Vax in nearly 50 different countries worldwide. In 1999 Vax became part of the TTI group, a global market and innovation leader in power tools, floorcare, laser and electronic products.

TTI and its resources helped Vax to rapidly extend its scope. While production moved overseas, Vax’s design and engineering team remained in the Midlands, developing new technologies and making continual improvements. Over the years the Vax range expanded to include upright carpet washers, multi-cyclonic bagless vacuum cleaners, steam cleaners, handhelds, air purifiers and much more besides.

Our values

When Vax first began, it led the way with ground-breaking product design, bold use of the colour orange and a name that said exactly what it did... Vax. Since then it’s grown to become Britain’s leading floorcare provider, with a uniquely wide range that makes it the only UK brand that caters for all your home cleaning needs.

Our legacy

Our success has been driven by a belief in listening to our customers. They’ve told us they want cleaning to fit in with their busy life schedules, not have their life scheduled around their cleaning. That’s why we’re constantly updating and introducing new technologies, all with the consumer in mind. As experts in floorcare for over forty years, we’ve never stopped striving to make cleaning quicker, easier and more effortless.

Please contact us through the eBay messaging system.