We
offer Free UK Shipping on all products
We offer next day delivery service
We offer worldwide shipping at very low prices
We despatch your orders within 24 hours
1. How much does delivery cost?
·
Please note, your
courier shipping details will depend upon your order, item and location but as
standard option we use:
·
Royal Mail First Class
Standard
·
Royal Mail Tracked
·
Royal Mail Next Day
2.
Where do you deliver to?
·
We deliver to any
address in the UK mainland, as well as internationally.
·
Delivery rates and
delivery times may vary by country.
3.
Are there any UK or international addresses where delivery might take longer?
· Yes, there are certain
locations in the UK including, the Highlands, the Channel Islands. Remote areas
both in the UK and internationally may take longer to deliver your order.
4.
How will I know when my order has been sent?
· As soon as your order
is despatched from our Warehouse you will be sent an email to confirm that it's
on its way. Your item will usually be despatched within 24 hours.
5.
Once my order has been despatched when will I receive it?
· The estimated delivery
time for UK orders is 2-3 working days for deliveries within the UK or 3-7
working days for deliveries overseas. Deliveries are usually from Monday to
Friday 9am to 5pm excluding public holidays, but this may be dependent upon
your courier.
· Please note: Whilst we
make every effort to deliver goods in the time specified, we cannot guarantee
delivery in that time period or accept liability for deliveries made outside of
this timescale. We cannot accept liability for any out of pocket expenses or
other costs incurred due to failed or delayed deliveries.
· Royal Mail will not
deem a parcel to be lost until it has been in the postal system for a period of
14 calendar days for orders within the UK and 21 calendar days for
International orders. Although it is highly unlikely deliveries will take this
amount of time we are unable to despatch a replacement or issue a refund until
this period of time has elapsed. If you have not received your order within the
estimated delivery time please check with your neighbours and your local
sorting office.
6.
What do I do if I have not received my order?
· Should your order not
arrive within the estimated time (please see 'Once my order has been dispatched
when will I receive it?') please contact us so that we can class the item as
'Lost In Post' and investigate with Royal Mail.
· Please remember that
we cannot investigate any missing orders until 14 calendar days have passed for
UK deliveries and 21 calendar days for overseas deliveries.
· We ask that you ensure
you report any items not received within 40 days of dispatched as after this
time we may not be able to replace or refund your item.
7.
One of the items is missing from my order. What do I do?
· If an item is missing
from your order please contact us immediately via eBay so we can resolve the
issue for you and get the missing item despatched to you.
8.
What happens if I am not at home to accept my delivery?
· In the event that you
have ordered a product which will not fit through your letterbox, and you are
not in to take delivery, then the postal service will follow their usual
procedure. For UK orders this usually means a card is left to notify you of an
attempted delivery and the item will either be left with neighbours or be held
at your local sorting office.
· For International
orders please refer to your local postal company for their standard procedure
in case this differs to the UK.
9.
The product has arrived faulty / damaged, what should I do?
· We apologise for the
inconvenience if we have delivered a faulty or damaged item. If the product you
have ordered has arrived faulty or damaged, please contact us for a copy of our
return form and further instructions.
· Please note: Any
orders returned to us which have not been authorised will not be refunded.
10. I
have been delivered the wrong product, what should I do?
· We apologise for the
inconvenience if we have delivered the wrong item. If the product you have
received is not the one you ordered, please contact us for a copy of our return
form and further instructions.
· Please note: Any
orders returned to us which have not been authorised will not be refunded.
11.
Severe Weather
· Should there be any
severe weather conditions, each day will be assessed as it comes and you will
be emailed advising of what actions have been put in place and when you should
expect to receive your order. Please be assured that in these circumstances, Adam
and Eesa will do everything possible to fulfil your order within the
limitations that the weather brings.
12.
Am I able to change the delivery address to something other than my registered
address?
· For security reasons
we are unable to deliver to any address other than your registered address.
13.
Do you deliver on Bank Holidays?
· Bank Holidays are not
classed as working days so we don't include these in our estimated delivery
times. In this instance you should expect delivery on the next working day.
14.
Do you combine postage charges or send items together?
· We do offer combined
shipping on all orders. If our store does not calculate this automatically,
please contact us so we can combine the costs for you manually and reimburse
you immediately after your order.