1) We ship WORLDWIDE as a GIFT.
2) Items will be shipped within 15-20 business days after payment is cleared.
3) We are not responsible for customs or taxes.

1) We will make the coat as soon as we receive your payment.
Fur coat custom-made time is about 15-20 days, and the item shipping time is 7-10 days.


2) If the package has not been delivered within 48 days, please contact us. Except holidays and weekends, we will reply you within 24 hours, thank you for your understanding!

• Please contact us via eBay message.
  
  We will do our best to quickly response to your questions:
  
  All the messages will be answered within 24 hours in working days. Our normal business hours are Monday to Friday 8 AM to 5 PM LONDON Time.
  
  All emails and orders will NOT be processed during weekends and holidays.
  
  Any question or problem, please first contact us , if we can do, we will do for you, hope we can establish long-term business.
  
  Thank you very much!

1. fur products should be selected for cleaning, processing and care in professional shops.
2. they must be kept in a cool place, but not damp.
3. do not keep the fur near the heater for too long and do not let the light shine directly on the fur to prevent the oil in the fur from drying out and making the fur dry and hard.
4. A coat hanger with wide shoulders should be used for hanging.
5. Do not touch the coat with needles or other sharp objects.
6. Do not spray perfume, hairspray, etc. on the fur.
7. If the fur is wet due to rain, snow, etc., please put it in a place with good air circulation. If the condition is serious, please send it to a professional shop in time.
8.Dry the fur several times in spring and autumn, but do not expose to strong sun.
Tips:
The new real fur grass has a slight floating fur, which is inevitable in the production process. However, our fur is processed by a professional master before delivery, so the floating fur is not serious, please be sure. After receiving the garment, it is recommended to hang the awake hair in a cool and ventilated place first, and the floating fur will naturally lose during normal use.