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Shipping - We ship via USPS First Class Mail (International when appropriate). Most items are shipped within 24 hours after payment is received. If an item is designated as FREE SHIPPING this applies only to domestic US shipping. International orders are charged shipping appropriate to the location. We will combine shipping when you order several items. If you are bidding on multiple auctions over the course of several days we will wait until your auctions close before shipping so that we may combine.
Payment is expected within 48 hours of auction’s end, by Paypal only please.
Returns and Refunds - Occasionally items are defective or shipped incorrectly. We apologize in advance for any inconvenience when this happens. Please contact us to discuss the situation and we will do our best to rectify it as quickly and efficiently as possible. In the case of Essential Oils, we cannot accepted returned bottles on which the seal has been broken. In the case of Fragrance or Body Oils, please remember that scent is a very personal choice. We request that you wait until after contacting us before leaving feedback.
We accept returns within 30 days of receiving your order. All merchandise must be returned in its original condition. We will charge a 20% restocking fee for any merchandise that has been opened. Due to health precautions, we cannot accept returns on skincare products. We are not responsible for the shipping cost to return an order.
Although shipping is free when shopping at EDMay, any orders that are returned to us due to a package being unclaimed or undeliverable because of a wrong address, we will charge $4.95 (or original shiiping cost for International shipping) to resend the package. If at this point you request a refund, we will refund your payment minus $4.95.
To ensure your return is processed, please include the following information:
• Ebay User Name
• Full Name
• Phone Number
• Reason for returning your order
All returns must have a tracking number. We are not responsible for the return package until the tracking number is marked as “delivered” to our facility. Once received, please allow 5 business days for your return or exchange to be processed.
Ebay's Detailed Seller Ratings (DSR) gives you the buyer, the ability to rate the experience you have with a seller when you make a purchase. You can choose to rate your experience in four different areas of customer service. We strive to receive a 5 in each area from all our customers! If you feel you cannot leave us 5 stars in all categories, please contact us right away, before leaving feedback, so that we may resolve your issue and so that we can improve our service. The 5-Star rating influences a seller's reputation on eBay, and your opinion is very important to us.
Thanks for looking and good luck bidding. Check out my other items too-always something for everyone.