Q: When will my order ship?
A: Each item is uniquely crafted with your personalization. Usual production time is 2-5 business days before shipping. We appreciate your understanding and patience.
Q: Where will my order ship from?
A: Our production partner is located in Michigan, USA. Once shipped, we'll email you a tracking number. Please allow 24 hours for tracking events to update.
Q: Can I change my shipping address?
A: Due to eBay's protection policies, we can not change the shipping address after ordering. Please ensure you use the correct address before completing your order.
Q: Can you guarantee delivery by a specific date?
A: Unfortunately, we can't guarantee arrival by a specific date due to the variable nature of custom-made products. We will provide our best estimate and adjust our production time estimates during peak periods if necessary.
Q: Can I change the personalized name on my order?
A: Only if you contact us within 3 hours of ordering. Once your item enters production, we cannot make changes, so please ensure the name and spelling are correct before ordering.
Q: Can I use more than 1 name for my personalization?
A: You can use any combination of first, middle, and last names. If the name is too long, we may place it over 2 lines. Note that longer names may be smaller in size to fit. Rest assured, it will look great! If there are any issues, we'll contact you.
Q: Will the personalized name be capitalized?
A: This depends on the design. Depending on the design, we will capitalize the first letter of each name or the entire name(s). Refer to the product images to see the font style.
Q: Do you send design proofs?
A: No, we don't send design proofs to keep production times as fast as possible. If you want a design proof, please get in touch with us immediately after ordering, but please be aware this may add delays to production.
Q: Do you offer a gift-wrapping service?
A: No, we do not offer gift wrapping or personalized messages with orders.
Q: How is the item shipped?
A: Items ship in plain protective packaging without pricing or invoice information.
Q: Can I ship directly to a gift recipient?
A: Yes, please ensure you enter the correct address before placing your order. We do not include any pricing or invoice information with orders.
Q: What if my order is lost in transit?
A: This is rare, but if it happens, we will replace it free of charge, with no expense to you.
Q: What if my order arrived damaged or is incorrect?
A: Send a photo, and we will quickly replace it free of charge, with no expense to you.
Q: Can I return an item that has been personalized?
A: Yes! We genuinely want you to be in love with your order. If you have a change of mind or aren't satisfied with the item, you are welcome to return it to us within 60 days for a full refund.
