Terms of Purchase Payments Paypal or any major debit cards accepted. Postage We ship to all destinations worldwide wherever we can, through the eBay Global shipping programme. All postage quoted is to mainland UK and Northern Ireland only. Any items purchase through the sipping programme, overseas postage will be applies by eBay. We aim to dispatch all items same day if the payment is received before 1pm. However if we are really busy we guarantee that all items will be dispatched within 1 working days of the payment being received/cleared. All free postage options are posted out by Royal Mail 48. We also provide additional postage services, if you require your item quicker. · Royal Mail 48 delivery within 3-5 working days · Royal Mail 24 delivery within 1-2 days · Special – guaranteed next day delivery by 1pm (if ordered before 1pm) If you have other specific postage requirements, or require your item urgently, please contact us and we will Endeavour to accommodate you. We reserve the right for large or multiple orders to change the postal service on the free postage option, for security and insurance purposes Should you miss a delivery there will be a re-delivery charge to post it back to you. Damaged/Faulty Items If you unfortunately received your item damaged or faulty, please let us know as soon as possible. Please include a photo with your message, this will speed up the process. Items Not Received Please check the tracking number attached to your order, if it is not showing anything it wil still be in Royal Mail's system.Once the delivery date has passed for your items to be delivered, please contact your Royal Mail sorting Office to see if they tried delivering while you were out. We are finding more & more, that they are not always leaving a delivery card. We will also check wherever possible. Please then let us know including your name and confirming the delivery address, on the order. This will be required before we send out a replacement, or issue a refund. Returns We accept returns within 30 days from date you received the item. Please send us a message to inform us of your intention to return, including the item number and the reason for the return and we will let you know the process and return address. If there is a problem with your item please contact us as soon as possible and we will work with you to resolve the issue as quickly as we can. Unwanted/Non-faulty Items Returned items must be “as new”, complete and in the original, undamaged packaging. We are unable to accept returns of unwanted or non-faulty goods after the 30 days. You must arrange the return of the unwanted items at your own expense and risk. A refund will be made once the goods are received back “as new” and smoke free in the original, undamaged packaging minus a £2 restocking fee. Items returned that do not meet these conditions will be returned to you and you will be charged for delivery. Feedback Customer satisfaction is very important to us. If you are happy with your item and the service you received, please leave us positive feedback and we will do the same for you. If you are not happy with your item or our service, please do not leave negative feedback before contacting us. We guarantee that we will rectify any issues and show you that we are a caring reputable seller. We want you to be completely satisfied with your transaction with us. It is our aim to serve every customer to the highest standard possible at a competitive price. Office Hours 08.00 – 18.00 hours Monday to Friday Posting days are Monday to Friday |