CarPigeon is a supplier of digital and printed automotive content for the professional automotive industry and home DIYers. CarPigeon has partnered with garages all over the UK to enlist their help in ensuring each manual has accurate and useful data and information. CarPigeon publishes a large catalogue of Workshop Manuals, Service Manuals and Handbooks in both digital and print formats.

What Type of Manual Will I Receive?

Normal Program - The information contained in this repair system is on the same world class level used by mechanics and professionals in the motor trade. We label it a normal program because this is a system which installs/opens directly on your computer like any normal program. Sometimes it means you simply open the web browser file and the program instantly opens inside your standard web browser. Such as Chrome or Firefox. So instead of spending 8 hours to get the highest level of workshop manual data available, it only takes a few minutes using our pre-packaged system. As we have done all the hard work for you. This normal program should give you the ability to go through all the details of every repair.

PDF Files - You will also have access to the same level of information through standard PDF files. This just gives you yet another hassle free way of getting the information you want. As really this is all that matters. For fast jobs, where time is of the essence PDF files are useful in that sense.

The DVD Package

You will receive 1 DVD shipped straight to your door. Our pricing covers all the costs associated with sending the physical media out to you.

You will receive instructions on how to install this system on the DVD you receive in the post.

So if you really want the physical DVD media. Choose the appropriate paid postage method:

Royal Mail 1st Class

Royal Mail 1st Class Signed For

Bonus Access Code Included With the DVD Package

Alongside your DVD Package, we will provide you with a bonus access code, which will allow you to view the contents of the workshop manual using the power of the internet. Dispatched using our magic automated system which means it gets sent to you directly using your eBay details within 5 minutes. Just make sure you have verified all your details in your eBay account correctly.

What Type of Discs Will You Receive?

1 x DVD Disc.

The DVD's containing our workshop manual system will be delivered to you using the highest quality media available. With full colour professionally printed artwork on the disc surface.

Shipping To Your Door in the UK

Items being delivered to your door will be dispatched within 1 working day of receiving payment (Monday-Friday).

United Kingdom

You should expect to receive your order one or two days after dispatch (for orders sent RM 1st Class).

In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.

Worldwide

Royal Mail International Standard:

(This is not a tracked option. So when you order this do not ask for any reference or tracking numbers, they simply are not part of this shipping method. Instead pay more for the tracked shipping).

Royal Mail International Tracked:

(This is fully tracked. Choose this if you don't care about saving a few pennies and want full tracking with your delivery. Where you will get complete reference numbers attached to your order).

Shipping on all Worldwide according to the Royal Mail takes approximately 6-7 working days. However this is quoted to the country of your choice. Royal Mail have no control of the item when it gets to the border. It is then up to customs and the local courier company to deliver it on time.

It is impossible to predict delivery times for International Orders. Sometimes it can take 20-30 days, or more.

If you have poor internet access and really need a CD/DVD Disc. We suggest using the Royal Mail International Tracked option.

Unlike the majority of eBay sellers who impose a strict return deadline, we want you to be 100% delighted with your purchase and that’s why we offer a 30-day, hassle free return period.

So, if for any reason at all you are not delighted with your order, you can return it to us for a full refund…etc.

Vehicle Compatibility

If you are unsure if your vehicle is compatible with a repair manual, please ask before ordering to avoid disappointment. There is no point sending anything out, if it doesn't work with your vehicle.

This item utilizes a Normal Program and PDF Files.

PDF Files - (These are the most basic type of file you can get. You just open each file with a PDF Reader, such as Adobe Reader.)

Normal Program - This normal program means it will open directly on your computer using your web browser. You just double click on the html file and the correct workshop manual opens up. It's very easy to do.

Which operating systems are supported?

• Normal Program (Windows)
• PDF Files (Windows and macOS).

I have a macOS, will your manual work?

Normal Program - Yes (You will need to understand how to operate Disc Utility on a macOS computer).

PDF Files - Yes (macOS can open PDF files easily. You can simply install Adobe Reader.)

What are the computer requirements to open this workshop manual system?

Normal Program:

Software requirements for Windows operating systems:

All Windows operating systems should work. 10, 8, 7, or XP. However it has only been tested on Windows 10.

Hardware requirements for Windows operating systems:

Most normal program manuals which run natively on Windows do not require much computing power at all.

If your computer is powerful enough to run Windows 10 properly. It will be powerful enough to open these basic wiring diagrams and workshop manual programs.

Some advice. Your computer should have at least 4GB RAM. Not many on the market have less now. This is because Windows 10 is so resource heavy.

Written Instructions

You will be provided with extremely in-depth written and video instructions. These will show every single step of the process you need to carry out.

Each step has it's own full page, containing a huge picture and captions pointing out exactly what you need to do. You will usually see a text block with an arrow pointing at the picture.

Then written bullet points below explaining everything.

Video Instructions

The installation process has been recorded so you can follow exactly what the video does. Every mouse movement. Every button press. You just copy what the video shows you in your own computer. The video also features captions with arrows pointing at the important areas of focus.

If you are not able to follow our very in-depth video and written instructions then we can offer remote installation support to you.

Additional Help

If you require any help with your order, please don’t hesitate to contact us. If you send an eBay message, you will get an answer back from us the same working day, guaranteed!

Orders

For any queries relating to your CarPigeon eBay order please send us a message directly on eBay.

Products

Our product pages include full details about the repair manuals, including what is covered (and not covered where applicable). However if you still have any questions about a product, please send us a message directly on eBay.

Why don't you have a manual for my vehicle listed?

If you cannot see a manual listed for your vehicle, please contact us. It is quite possible we just haven't managed to list it yet. It might be in the uploading pipeline.

Another reason could be that your vehicle is too new. We don't normally produce repair manuals for vehicles less than 2 years old. If you have a new vehicle, your dealer will nearly always handle the repairs under the warranty. So there is no point of having a DIY repair manual.

Our Customer Service Opening Hours

Monday - Friday: 9am - 5pm

Saturday - Sunday: Closed

Bank Holidays: Closed

If you are not able to follow our very in-depth video and written instructions then we can offer remote installation support to you.

This is where we will connect to your computer over the internet and complete all the tasks necessary to install and get the workshop manual up and running.

How Long Does It Take?

This usually takes about 1 hour in total.

Most of the time spent is normally waiting for your computer to process the information due to the large file sizes of the main workshop manual system.

Ask For Help

So instead of sending a message saying you cannot install anything and you want to return an item. How about enlisting our help to have it all done for you, hassle free.

Better still, recruit our installation service before you even begin to tackle it on your own.

How To Make An Appointment

Simply order our remote support eBay item and then book a time with us.

We like to make a time window. Say from 8pm onwards. You would set your computer up at 8pm and leave your it running after this time. We will log in, install everything and send you a message when we are finished.

The charge for this service is £6.99.

Can be ordered from this ebay item:

https://www.ebay.co.uk/itm/Remote-Install-Via-Teamviewer-/225182503090