NEWNPRELOVEDITEMS STORE POLICY
We aim to delight every customer, not only interested in a sale but making sure customer have the right item as described and that CUSTOMER is HAPPY.
SHOE MEASUREMENTS: Professionalism, items are displayed with 99.99% accurate information and photos, no fingers around items nor photos taken in dirty or obscure places. No measurement is accurate if my finger flips with tape, I’ll give out less or more of a centimeter, desire to get the item eroded and sale won’t go through. Can't measure each shoe for every customer, looking for an item, measuring it, coming back online to inform, too many manhours, imagine if I was doing this for customers all day? All information is available to boost confidence in buying including an effective return policy and complete refunds. I won't measure length, toe to back heel and width. Not even when you purchase $100,000.00 pairs of shoes.
PACKAGING: All items are sent protected. Smart packaging is adhered to, the fact that your shoes are in a satchel which is mostly the case doesn’t mean, it's not packaged well. With class and professionalism, 2 pairs are always separated with plastic before satchel, items are thoroughly examined before packaging if the risk is high through the transit process with all its cages and so on, we figure out our next stage of extra protection. Items are thoroughly examined before packaging, where there's a high risk of damage due to material of the item, we take excessive care and precaution before the thought process of it happening.
BREAKAGES: Items don't get damaged by itself, I have moral standards here, will never send a damaged item to a customer, I treat a customer just like I want to be treated, breakages in many instances are caused by customers and Australia post. Can easily detect If the item was damaged by Australia post or customer because we use intelligence photo in tracking down items to its destination. If your items arrived damaged, quickly take photos keep the original satchel and contact me. Any items which will be damaged in the hands of customers after trying them on, wearing them, won't be refunded.
DELIVERY ADDRESS & MOBILE NUMBER: Delivery address must be up to date with eBay & Paypal for easy delivery. Ensure there's always some safe place at the front of the house for a drop-off. Mobile phone number updated with eBay and PayPal, why? To get updates when item gets sent. In terms of privacy, mobile phone number won’t be used in an unauthorized way. It's only entered while items are shipped and courier notifies customer which puts the mind at ease.
FEEDBACK: Feedback helps to reduce prices & helps us to sell more, remember, feedback plays a huge role before feeling confident to buy. What’s the reason why any buyer won't leave feedback? We won’t leave quick feedback before receiving an item, will wait to make sure item has been received, satisfied, both parties are happy, we both leave feedback. We put great meaning to Feedback. Don’t know how to leave feedback as much as it's not compulsory, we are happy to help through the process.
RETURNS: Consumer guarantees don't apply if: Simply mind is changed, found the product cheaper elsewhere, or decide the product isn’t needed any longer. If the product has been misused and caused or contributed to the failure of the goods, for example, by damaging or misusing the goods, please don’t return or ask for a refund.
PRICE: There's an option for the best offer, it doesn't mean make any meaningless offer, we sell quality items, we only accept reasonable offers by taking into consideration the following which is put into acquiring & listing an item: Quality of item, overhead costs, man-hours, communication (internet & mobile), transport, food, postage, eBay & PayPal fees. All unreasonable offers will be declined.
COMMUNICATION: Online 24/7 to answer all your questions relating to an item listed, effective and respectful communication means a lot to us. Every item sold is tracked till its delivered, a courtesy message is sent when an item, we are notified when it's delivered. We aim to make sure the right item as described has been delivered, it’s the way we learn to become better at what we do.
POSTAGE/SHIPPING: We post/ship 24/7, helps if you pay straight away after your offer has been accepted, chances are, we may post your item same day, holding on to an item is denying others that same item if they may want to pay. Send a courtesy message about when payment will be made to see whether it will be accepted or not. An order will be cancelled for those who are ready to pay for it to get it when it's being held up for days without pay after an offer has been placed has been accepted.
PAYPAL: Paying with PayPal, please, it is up to the customer to make sure at least number or email address is listed to receive notifications from the courier when the item is shipped/sent/posted & delivered. Feel the magic of how quick and fast your item is sent and delivered.
STORE LINK: Please follow and save our store link to keep track of all new listings, updates & upcoming discounted sales.
IMAGES: The real color of an item may be same or slightly different from the pictures shown on eBay caused by factors such as adjustments within your brightness and resolution of your technological devices like mobile phones or iPad. Your one-stop-shop brings you photos of all shapes, angles and sides of an item, ever-growing your confidence to buy. Thank you.
Counting on your favorable cooperation. Thank you.